Hardit Singh Bedi
Canberra,Australia
Summary
Accomplished Technology Leader with over 20 years in enterprise technology operations and digital transformation. Demonstrated expertise in leading high-performing teams, managing system deployments, and overseeing IT governance in 24/7 mission-critical environments. Skilled in stakeholder engagement, technology modernisation, and ITIL practices to deliver business-focused service solutions.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Manager, Technology Talent Solutions
IT Alliance Australia
CANBERRA
06.2026 - Current
- Advise government and enterprise clients on ICT workforce strategy and capability
planning. - Partner with CIOs and technology leaders to build teams across cloud, cyber, ERP,
data, and infrastructure. - Advise government and enterprise clients on ICT workforce strategy and capability planning.
Senior Manager - Enterprise and Client Operations
Intercontinental Exchange (ICE)
03.2021 - 03.2026
- Lead a team of IT engineers in 24/7 global IT operations, ensuring business continuity and minimizing downtime across enterprise systems.
- Manage enterprise system deployments, executing large-scale rollouts with a focus on efficiency, security, and minimal disruption.
- Oversee the change management process, conducting thorough due diligence and approving enterprise-wide IT changes to minimize risk and ensure compliance with organizational standards.
- Monitored and optimised enterprise IT infrastructure with advanced tools, proactively resolving issues and ensuring system stability.
- Lead production incident resolution, ensuring rapid communication, escalation, and root-cause analysis to enhance system reliability.
- Designed and implemented KPIs to assess team performance and drive operational improvements, enhancing IT service delivery.
- Developed and maintained operational run-books and best practices, streamlining troubleshooting and increasing team efficiency.
- Direct access management to ensure secure user permissions, compliance with policies, and system integrity.
Country IT Manager
Parexel International
04.2020 - 07.2020
- Oversaw resources for mission-critical systems and improved IT service desk responsiveness.
- Standardized IT environments across global locations, promoting operational consistency.
- Directed IT operations and enterprise system support functions to enhance infrastructure reliability.
- Managed budgets effectively to optimize expenditures and resource allocation.
Country IT Manager
The Boston Consulting Group (BCG)
05.2019 - 02.2020
- Led the implementation of innovative IT solutions, driving improvements in service quality, system reliability, and operational efficiency to support business growth and scalability.
- Directed IT business operations across multiple locations, overseeing cross-functional team to enhance collaboration and align work environment with company goals.
- Acted as a strategic bridge between business leaders and IT stakeholders, aligning IT initiatives with business objectives and fostering effective communication for successful project outcomes.
- Managed key external vendor relationships, ensuring delivery of high-quality services while optimising IT spend and enhancing vendor performance.
- Streamlined employee onboarding and IT training programs, introducing efficient IT practices that facilitated new hire integration and improved ramp-up time.
IT Specialist
IKEA
09.2016 - 05.2019
- Led the IT infrastructure setup for IKEA's first store in India, completing the project ahead of schedule and ensuring seamless operations from day one.
- Led technology upgrade initiatives, aligning systems with global standards to enhance operational efficiency and system performance.
- Established 250-seater IT service desk, streamlining issue resolution processes and improving user experience.
- Delivered IT support to headquarters and purchasing organisations, maintaining system performance and enhancing user satisfaction.
- Managed stakeholder relationships between IT and business leaders, aligning technology solutions with business objectives to support project collaboration.
IT Infrastructure Service Lead
Keysight Technologies
02.2012 - 07.2016
- Designed and implemented streamlined processes, KPIs, and SLAs, resulting in increased operational efficiency.
- Drove cost optimisation initiatives, achieving substantial savings through effective asset lifecycle management.
- Managed global service functions, including IT change management, asset management, and web catalogue management, enhancing compliance across diverse regions.
Incident Manager
Accenture India Pvt. Ltd.
08.2008 - 02.2012
- Supervised incident management processes, ensuring uninterrupted business operations for multiple client organisations.
- Delivered stability reports, enhancing response times for IT incidents.
- Acted as subject matter expert for ITIL and quality assurance processes, facilitating service improvements.
- Used organisational data to improve team goals, plans and operating strategies.
IS Senior Technical Engineer
Hewitt Associates
08.2007 - 08.2008
- Delivered global technical support for software and hardware issues, achieving high resolution rates.
- Streamlined incident and service request processes, resulting in reduced backlogs and improved service delivery.
- Tested equipment, machinery and instruments to assess proper functioning.
- Documented technical procedures and user manuals, providing clear guidance and supporting knowledge transfer.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Senior Technical Support Associate
Wipro
05.2006 - 07.2007
- Provided technical support for ISP projects and mentored new hire agents to enhance team performance.
Education
MBA - Operations Management
IGNOU
New DelhiB.Com -
Panjab University
ChandigarhSkills
- IT Operations Management
- IT Service Management
- Service Delivery Management
- Incident Management
- Change Management
- Problem Management
- Asset Management
- Service Desk Management
- Project Management
- Budget management
- Vendor Management
- Client Management
- People Management
Certification
- ITIL Intermediate Certified - Service Transition and Service Operations
- Microsoft Certified System Administrator (MCSA)
Timeline
Senior Manager, Technology Talent Solutions
IT Alliance Australia
06.2026 - Current
Senior Manager - Enterprise and Client Operations
Intercontinental Exchange (ICE)
03.2021 - 03.2026
Country IT Manager
Parexel International
04.2020 - 07.2020
Country IT Manager
The Boston Consulting Group (BCG)
05.2019 - 02.2020
IT Specialist
IKEA
09.2016 - 05.2019
IT Infrastructure Service Lead
Keysight Technologies
02.2012 - 07.2016
Incident Manager
Accenture India Pvt. Ltd.
08.2008 - 02.2012
IS Senior Technical Engineer
Hewitt Associates
08.2007 - 08.2008
Senior Technical Support Associate
Wipro
05.2006 - 07.2007
MBA - Operations Management
IGNOU
B.Com -
Panjab University