Hardy Kosasih
Heathmont,VIC
Summary
Motivator and manager with over than 14 years experience in tertiary education sector with exceptional analytical and problem-solving skills. Forward thinking in technology and planner to apply the latest technology to benefit university core value of teaching and learning. Target driven to deliver a seamless service in one of the best universities in the world. Actively looking to improve services and processes in tertiary education industry to maximise return of investment. Leading and motivating team to achieve higher quality of service.
Overview
12
12
years of professional experience
Work History
Manager - Audio Visual Endpoints
University Of Melbourne
10.2018 - Current
- Managed and motivated employees which comprise of level 3 support and engineering staff to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes to meet project deadline.
- Managed the university lifecycle program for university centrally timetable room ~700 spaces combination of lecture theatre, flexible learning, and collaboration spaces.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, forecasting for teaching space and professional space Audio Visual technology lifecycle.
- Responsible to manage $16.5 Million capital funding to lifecycle AV spaces
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Established team priorities, maintained schedules and monitored performance.
Team Leader
University Of Melbourne
12.2015 - 10.2018
- Supervised 14 team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for Service centre team, monitoring progress towards goals and providing constructive feedback as needed.
- Working with level 2 service provider to migrate service from level 2 to service centre (level 1) in order to speed up service fulfilled
- Spear heading university service centre in creating workflow of any new service being supported by service centre.
- Handling escalation from professional and academic staff in an effective and professional manner.
- Managed staff performance at service centre in accordance to position descriptions of everyone.
- Providing performance reports to manager of service centre in weekly basis.
IT Support Specialist
School Of Physics - University Of Melbourne
04.2012 - 11.2015
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 300 researcher in school of physics.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
Education
Bachelor of Engineering (Honours) - Chemistry
University of Melbourne
Parkville, VICSkills
- Team Leadership
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Staff Management
- Project Management
- Cross-Functional Teamwork
- Performance Evaluations
- Budget Control
Timeline
Manager - Audio Visual Endpoints
University Of Melbourne
10.2018 - Current
Team Leader
University Of Melbourne
12.2015 - 10.2018
IT Support Specialist
School Of Physics - University Of Melbourne
04.2012 - 11.2015
Bachelor of Engineering (Honours) - Chemistry
University of Melbourne
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