Hareesh Kumar Puliyana Kumaran
2/133, Russell Street, Edge Hill,QLD
Summary
Energetic and highly motivated professional with over 15 years of experience in the Australian workforce, currently serving as Operations Coordinator for Aged & Disability Services at MacDonnell Regional Council. I have coordinated services for eight remote communities, gaining extensive skills in administrative management, human resource coordination, and financial reporting. My Diploma in Community Welfare Services has equipped me with in-depth knowledge of aged care, disability services, mental health services, and support for individuals experiencing homelessness. I excel in communication, teamwork, time management, and problem-solving, with a strong work ethic and a positive, can-do attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Coordinator - Aged & Disability Services
MacDonnell Regional council
12.2023 - 02.2025
- Ensure the needs of clients are met, taking into account individual, cultural, linguistic and social differences
- Develops strong internal and external collaborative networks to facilitate the achievement of mutual goals
- Sets performance goals and expectations while ensuring staff perform in accordance to these
- Holds all HCAs, Team Leaders and Coordinators accountable
- Build team commitment and motivate Coordinators and team leaders to deliver against the department and Aged Care standards/objectives by clearly defining roles and responsibilities, monitoring individual performance against objectives, providing timely and constructive feedback and providing ongoing support and guidance to facilitate employee development to ensure long-term success
- Fosters the long-term learning and development of all team members across the Aged Care & Disability department
- Understand both individual and team motivators by using strategies to boost morale, productivity and staff engagement
- Actively participate and contribute to quality improvement activities in coordination with the Quality & Assurance Coordinator by identifying and acting on opportunities for improvement
- Facilitate and manage the implementation at community level the acceptance of change within the workplace
- Responsible and accountable for the achievement of services performance against funding financial targets and business KPIs on a monthly and annual basis
- Monitor occupancy levels of clients based on funding agreements and requirements, and support the Registered Nurse to identify plans to address variances
- Monitor the effective delivery of contract services across the eight communities ensuring that services and training opportunities are efficient and delivering quality outcomes
- Develop professional knowledge and competencies by undertaking relevant professional development, continuing education and training
- Cover the Manager and Quality Assurance positions in an acting position as required on a higher duties rotation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Trainer - Aged & Disability Services
MacDonnell Regional council
06.2022 - 12.2023
- Deliver accredited and non-accredited training to Aged & Disability Services staff across assigned communities
- Develop and manage individualized professional development plans for Aged and Disability Services staff as required
- Working with registered training organizations, ensure the availability of training opportunities and material appropriate to the needs of staff
- Engage with registered training organizations to support and manage staff completion of accredited units of study
- Manage training records across assigned communities
- Prepare reports on training effectiveness for funding bodies and key decision makers
- Support and mentor Aged & Disability Services staff to build skills in service delivery
- Work with Aged & Disability Services staff to identify, prioritize and plan training
- Collaborate with the Aged and Disability Services coordination group, to develop and manage a mandatory annual training plan for Aged and Disability Services staff
- Collaborate with the Coordinator Aged and Disability Services – Community overseeing each service, to ensure the appropriate induction and on-boarding of new employees
- Assist in the development, implementation and evaluation of policies, procedures and templates for the Aged & Disability services team
- Collaborate with Coordinator Learning & Development to support the implementation of the MRC Workforce Development plan
- Undertake the operational requirements of the Coordinator Aged and Disability Services Coordinator position on a temporary basis as required.
Coordinator- Aged & Disability Services
Macdonnell Regional council
12.2021 - 06.2022
- Coordinate aged, disability and school nutrition services across assigned Council locations, ensuring service continuity, continuous improvement and legislative compliance
- Ensure the service is delivered in a culturally appropriate manner, in line with community development principles, committing to the continual development of the service
- Develop and maintain partnerships with staff, clients, families, health professionals to identify client needs and make recommendations within a Consumer Directed Care model of service delivery
- Develop and implement quality improvement plans for assigned Council locations to ensure service outputs meet client and Council expectations and legislative standards
- Ensure all service records, site documentation and site reports are completed to a high standard and in a timely manner
- Ensure the timely undertaking of client assessments, development and review of client care plans, issuing client correspondence, and maintaining up to date client records
- Liaise with internal and external stakeholders as identified
- Investigate, address and report complaints, including undertaking mandatory reporting
- Support and train staff in all aspects of service delivery including the understanding of policies and procedures, creating of daily work plans and rosters
- Conduct regular team meetings and implement approved training and mentoring programs to ensure staff learning needs are identified and met
- Oversee the development and regular review of menu and meal plans for School Nutrition, aged and disability services clients
- Monitor and oversee periodic equipment, consumable and food orders in line with the approved budget.
DISABILITY SUPPORT WORKER
Lifestyle Solutions
12.2020 - 12.2021
Activities Officer
ARRCS
08.2019 - 12.2020
DEPUTY MANAGER
ALDI SUPERMARKETS AUSTRALIA
01.2015 - 01.2018
ASSISTANT MANAGER
WOOLWORTHS AUSTRALIA
01.2009 - 01.2015
Education
Diploma of Community Welfare Work (CHC50702) - Community services
Holmesglen TAFE
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Various Organisational Specific Applications
- HR Rostering/Management
- Financial Management/Budgeting
- Inventory/Asset Management
- Procurement/Purchasing
- Community Welfare Services
- Aged Care Services
- People with Disabilities Services
- Homeless People Services
- Lifestyle Programs
- Person-Centered Plans
- Case Management
- Administration Management
- Financial Reporting Reconciliations
- Budget Management
- Inventory Asset Management
- Purchasing/Procurement
- Compliance Auditing
- HR Management
- Recruitment
- Training & Development Programs
- Rostering/Labor Scheduling
- Performance Monitoring
Accomplishments
- Collaborated with Menzies Institute & Charles Darwin University in the development of Digital Health in Remote Communities.
REFERENCE
- Pratikshya Baral, Acting Manager, Aged & Disability Services, Macdonnell Regional Council, 0404392063
- Osman Kassem, Finance Manager, Macdonnell Regional Council, 0484477777
Certification
- CPR/AED Certification
- Safe Food Handler's Certification
- Queensland Driver's License
- First Aid Certification
- 4WD Training
Timeline
Operations Coordinator - Aged & Disability Services
MacDonnell Regional council
12.2023 - 02.2025
Trainer - Aged & Disability Services
MacDonnell Regional council
06.2022 - 12.2023
Coordinator- Aged & Disability Services
Macdonnell Regional council
12.2021 - 06.2022
DISABILITY SUPPORT WORKER
Lifestyle Solutions
12.2020 - 12.2021
Activities Officer
ARRCS
08.2019 - 12.2020
DEPUTY MANAGER
ALDI SUPERMARKETS AUSTRALIA
01.2015 - 01.2018
ASSISTANT MANAGER
WOOLWORTHS AUSTRALIA
01.2009 - 01.2015
Diploma of Community Welfare Work (CHC50702) - Community services
Holmesglen TAFE
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