Harel Feliciano
Weir Views,VIC
Summary
Highly motivated and outgoing individual with 5+ years of professional hairdressing experience. Well versed in client management and supervisory responsibilities, whilst prioritizing consistent customer service delivery. Currently working in luxury retail at Armani, developing skillsets pertaining to retail, such as driving increased revenue, improving buying experience and elevating company profile with targeted markets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Emporio Armani
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Logistics responsibilities
- Inbound/Outbound Tasks via SAP and PDT Software
- Extensive stock control across different branches - Trained in sales conduct and fashion literacy in accordance with Armani’s guidelines and standards
Barber
Penny Club Barbershop
07.2021 - 07.2023
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Educated clients about products and self-maintenance for healthy hair based on personal preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed a loyal client base of 70+ customers over two years, effectively increasing business revenue and growing the community within the business.
Barber
RokkMan Barbers
02.2019 - 07.2021
- Underwent specialised training under nationally recognised industry professionals
- High quality skillset environment with diversified clientele
- Introduced to client management skills; building rapport, customer retention, etc.
- Contributed to securing and retaining 100+ customers, expanding the company's business and reach.
Education
Bachelor of Exercise And Sports Science - Exercise Science
Australian Catholic University
Melbourne, VIC05.2023
Skills
- Excellent communication
- Technical sales techniques
- Outstanding customer service
- Leadership experience
- Quick learner; adaptable and continually upskilling
- Logical and creative problem solving skills
Extracurricular Activities
Dance 2019 - Present
- Professional teaching experience across dance studios in Melbourne and Sydney
- Event facilitator in collaboration with Melton Council
- Performance experience for corporate and community projects through L2R Dance
- Consistently engaged with community initiatives on a weekly basis
Creative 2022 - Present
- Modelling experience for professional campaigns (Reebok, Highpoint, HoMie)
- Modelling and directing experience for independent creative projects with Melbourne-based creatives
- Assisted in social media campaigns for commercial brands (Nike, JD)
References
Hena Memishi
L2R Dance
0428236173 0455467214
Lawrence Pahuay
Penny Club Barbershop
0455467214
Timeline
Sales Associate
Emporio Armani
11.2023 - Current
Barber
Penny Club Barbershop
07.2021 - 07.2023
Barber
RokkMan Barbers
02.2019 - 07.2021
Bachelor of Exercise And Sports Science - Exercise Science
Australian Catholic University
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