Harera Masood
Sydney,Australia
Summary
To study a progressive organization in a highly motivating and challenging environment, that provides the best opportunities to grow and utilize potential to the fullest to achieve the future goal while achieving personal goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Finecut Roseland
09.2023 - Current
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
Customer Service Cashier
KFC Greenacre
06.2023 - 01.2024
- Utilized POS system to handle customer cash and credit card transactions.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Set up new sales displays each week with fresh merchandise.
Education
International General Certificate of Secondary Education -
Al Amana Private School
UAE, Sharjah01.2021
Skills
- Problem resolving
- Confident and Determined
- Ability to cope with different situations
- Excellent communication skill
- Leadership Qualities
- MS Office (MS Word, MS Excel, MS Powerpoint, etc)
- Creative
- Adaptable
- Customer satisfaction measurement
- Money handling abilities
- Calm Under Pressure
Work Experiences
- Software installation
- Great Customer Service
- Ability to tackle problems.
- Great Communication Skills.
- Windows and PC installation
- System troubleshooting
- Establish, configure, and test hardware and software products
- Ensuring efficient use of applications and equipment
- Responding to inquiries about software and hardware problems
Qualification Certification
- International General Certificate of Secondary Education, Al Amana Private School, Sharjah-2021
- Microsoft Certified: Windows Server Hybrid Administrator Associate, 2023 (Certificate No: 1565-1373)
- Microsoft Certified: Security Operations Analyst Associate, 2023 (Certificate No: 1579-6073)
- Certificate in VIDEO EDITING, ANIMATION AND VLOGGING course under DigiSkills Training Program (DSTP2.0-BATCH-03 Oct 2022-Jan 2023)
- Certificate in Digital Marketing course under DigiSkills Training Program (DSTP2.0-BATCH-03 Oct 2022-Jan 2023)
Personal Information
- Passport Number: BF0874653
- Date of Birth: 01/27/05
- Nationality: Pakistani
- Marital Status: Un-Married
References
References will be furnished upon the request.
Languages
Urdu
Native or Bilingual
English
Full Professional
Arabic
Limited Working
Turkish
Elementary
Timeline
Customer Service Representative
Finecut Roseland
09.2023 - Current
Customer Service Cashier
KFC Greenacre
06.2023 - 01.2024
International General Certificate of Secondary Education -
Al Amana Private School
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