HARI EDWARDS
Melbourne,VIC
Summary
Accomplished and energetic with a convincing history of achievement in multiple job fields with six years of experience combining management and customer service. Motivated leader with strong organisational and prioritisation abilities, highly adept whilst working as an integral member of a diverse team or independently.
Overview
3
3
years of professional experience
Work History
Conferencing & Events
RYDGES HOTEL
07.2023 - Current
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Customer Advisor
BOOTS HEARINGCARE
12.2023 - 03.2024
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Worked closely with IT teams to ensure secure data disposal methods were employed when deleting sensitive information from systems or devices.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Restaurant Bar & Waiter
ROCKPOOL PAVILION
04.2023 - 08.2023
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
Sales Professional & Club Fitter
DRUMMOND GOLF
01.2023 - 04.2023
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique golf requirements and budget.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
Surface Installer
GLOOLOOP SURFACING
09.2022 - 01.2023
- Operated tools, equipment, and machinery according to safety standards.
- Assisted in installing multi-million dollar projects across new residential and business construction sites, as well as sports venues.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Contact Tracer
GWYNEDD COUNTY COUNCIL
12.2021 - 09.2022
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
Education
Master of Science - Policing and Criminal Investigation
Liverpool John Moors University
Liverpool, UK08.2021
Bachelor of Science - Policing Studies
Liverpool John Moors University
Liverpool, UK08.2020
LEVEL 3 BTEC DIPLOMA - Public Services
Llandrillo College
Wales, UK06.2017
Skills
- Customer and Personal Service
- Complex Problem Solving
- Communication
- Quick learning
- Judgment and Decision Making
- Time Management
References
REFERENCES AVAILABLE ON REQUEST.
Timeline
Customer Advisor
BOOTS HEARINGCARE
12.2023 - 03.2024
Conferencing & Events
RYDGES HOTEL
07.2023 - Current
Restaurant Bar & Waiter
ROCKPOOL PAVILION
04.2023 - 08.2023
Sales Professional & Club Fitter
DRUMMOND GOLF
01.2023 - 04.2023
Surface Installer
GLOOLOOP SURFACING
09.2022 - 01.2023
Contact Tracer
GWYNEDD COUNTY COUNCIL
12.2021 - 09.2022
Master of Science - Policing and Criminal Investigation
Liverpool John Moors University
Bachelor of Science - Policing Studies
Liverpool John Moors University
LEVEL 3 BTEC DIPLOMA - Public Services
Llandrillo College
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