HARI REGMI
Lindisfarne,TAS
Summary
Methodical Motel Manager offering years background planning, coordinating, marketing, and administering hotel services. Well- versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills. Motivated professional offering graduate in hotel management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Hadley's Orient Hotel
05.2024 - Current
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Taking booking through phone call, emails and Walk in.
- Handling Guest complaints and ensure prompt response and resolution through effective and efficient manner..
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinating with Departmental head for efficient work flow for day.
- Managing and monitor restaurant and Bar Booking.
- Assist staff with Day to day activities on Restaurant.
Motel Manager
Finley Palm Motor Inn
03.2024 - 04.2024
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Manage direct call reservations and supplied details on rooms availability.
- Resolved grievances from guest to meet highest level of guest satisfactions.
- Enhance room rate to achieve maximum occupancy and revenue growth.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Assistant Night Manager
Meriton Suites
05.2023 - 10.2023
- Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
- Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Improved workflow efficiency by establishing clear objectives for each shift based on daily goals and available resources.
- Implemented cost-saving measures without compromising quality or guest experience during overnight operations.
- Maintained accurate inventory records for hotel supplies, placing orders as needed to ensure adequate stock levels at all times.
- Monitored hotel cleanliness and maintenance issues during nightly rounds, reporting any problems to the appropriate department for prompt attention.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Oversaw nightly room assignments for optimal occupancy rates while accommodating special requests from guests whenever possible.
- Managed employee scheduling for the night shift, taking into account individual preferences and balancing workloads to minimize burnout or fatigue.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Created and managed accurate occupancy forecasts and budgets.
Motel Manager
Annabella Motel
11.2021 - 03.2023
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Assisted with development and distribution of marketing materials for facility.
- Evaluated and promptly resolved lodging facility operational issues.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Manage Guest complaints and offer complimentary services for hardship cases.
- Oversee reservations received from direct calls and provide availability of room rate.
- Verify customer identity and credit to established payment method for accommodation.
- Assist Guest at check-in and provide information within property and local tourism.
- Advice housekeeping team of Rooms Vacant and Dirty for cleaning.
- Optimize room rate to maximize occupancy figure and daily revenue.
- Inspect hotel rooms, public area to determine cleanliness and safety.
- Maintain client accounts by obtaining, recording and updating personal and financial information's.
Public Area Cleaner
Dimeo Cleaning Services
02.2021 - 08.2021
- Collaborated effectively with fellow Public Area Cleaners to maintain the cleanliness of multiple venues within tight schedules.
- Upheld visual appeal of outdoor patios through regular sweeping, raking leaves, pressure washing surfaces, and arranging furniture neatly.
- Consistently met brand standards for cleanliness during surprise inspections from corporate managers or representatives.
- Contributed to positive guest feedback through diligent attention to detail in restroom sanitation procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Room Attendant
Silk Hospitality
02.2020 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Meat Processor
Homebush Halal Meat
08.2019 - 11.2019
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
Education
Master's degree - international Hotel Management
Blue Mountain International Hotel School
Torrens University02.2021
Bachelor's degree - Hotel Management
Nepal College of Travel And Tourism Management (NCTTM)
Tribhuvan University12.2017
High School Diploma -
Merryland College
Nepal01.2013
Skills
- Special Event Coordination
- Dining Reservations
- Personnel Supervision
- Front Desk Operations
- Client Consultations
- Inventory Management
- Complaint Resolution
- Facilities Management
- Payment Processing
- Verbal and Written Communication
- Guest Services
- Lodging Operations Oversight
- Teamwork and Leadership
- Determining Room Rates
- Work Planning and Prioritization
- Computer Skills
- Group Bookings
- Problem-Solving
- Public Relations
- Decision Making
- Policy and Procedures
- Flexible Schedule
- Room Inspections
- MS Office
- Food and Beverage Operations
Certification
- NSW RSA
- CPR
- First Aid Certificate
- Tasmania Driving License
- Working with Children Check
- Hotel/ Motel skill assessment by VETASSESS.
- Consumer Protection and Unfair Practice Certificate.
- 408 visa having unlimited working rights.
- Provide Responsible Gambling Services.
Languages
English
Nepali
Hindi
Timeline
Duty Manager
Hadley's Orient Hotel
05.2024 - Current
Motel Manager
Finley Palm Motor Inn
03.2024 - 04.2024
Assistant Night Manager
Meriton Suites
05.2023 - 10.2023
Motel Manager
Annabella Motel
11.2021 - 03.2023
Public Area Cleaner
Dimeo Cleaning Services
02.2021 - 08.2021
Room Attendant
Silk Hospitality
02.2020 - 03.2020
Meat Processor
Homebush Halal Meat
08.2019 - 11.2019
Master's degree - international Hotel Management
Blue Mountain International Hotel School
Bachelor's degree - Hotel Management
Nepal College of Travel And Tourism Management (NCTTM)
High School Diploma -
Merryland College
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