Hari Thapaliya
Glenorchy,TAS
Summary
Dedicated to customer service with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable customer service with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
Work History
Hospital Aide
Royal Hobart Hospital
11.2023 - Current
- Followed directions of licensed nurses to administer medications and treatments.
- Demonstrated a high degree of professionalism, adhering to hospital policies and ethical standards in all aspects of patient care.
- Facilitated timely discharge processes by preparing patients'' belongings, providing necessary paperwork, and coordinating transportation arrangements as needed.
- Maintained a clean and safe environment by sanitizing surfaces, disposing of waste, and restocking supplies as needed.
- Enhanced patient satisfaction through effective communication with patients, families, and medical staff.
- Developed and maintained courteous and effective working relationships.
Patient Service Assistant (PSA)
The Northern Health
08.2020 - 08.2022
- Increased patient understanding of treatment plans with clear explanations and guidance on next steps.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Supported office operations by expertly handling administrative needs.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Cleaned and set up rooms in preparation for patient appointments.
Customer Service Officer
The Dimension Pvt. Ltd
02.2015 - 06.2019
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Completed data entry to record call notes, suggestions and questions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted call-in customers with questions and orders.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Professional Accounting (MPA) - Accounting
Melbourne Institute of Technology
Melbourne, VIC12.2022
BBA - Accounting And Finance
Pokhara University
South Asian Institute Of Management 09.2016
Higher Secondary Examination Board (+2) - Accounting
Everest Florida Higher Secondary School
Everest Florida Higher Secondary School08.2012
High School Diploma -
Shree Samundra Higher Secondary School
Nuwakot07.2010
Skills
Good in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Detail-oriented with a high level of accuracy
Ability to handle multiple tasks and prioritize effectively
Familiarity with office equipment and technology
Regulatory Compliance
Presentation Development
Correspondence drafting
Flexible and Adaptable
Data Entry
Timeline
Hospital Aide
Royal Hobart Hospital
11.2023 - Current
Patient Service Assistant (PSA)
The Northern Health
08.2020 - 08.2022
Customer Service Officer
The Dimension Pvt. Ltd
02.2015 - 06.2019
Master of Professional Accounting (MPA) - Accounting
Melbourne Institute of Technology
BBA - Accounting And Finance
Pokhara University
Higher Secondary Examination Board (+2) - Accounting
Everest Florida Higher Secondary School
High School Diploma -
Shree Samundra Higher Secondary School
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