Jennany Jeyakumar
8, Dunmore Street, Wentworthville,NSW
Summary
A highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. A personable and thoughtful student with proven time management and collaboration skills developed from professional work experience and volunteer engagements. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time employment while completing HSC. Ongoing volunteer engagement demonstrates a focus on community, while work in the customer service field demonstrates reliability, honesty, integrity, and collaboration ability. Understanding general employability skills and the importance of working as part of a team, learning from peers and developing as a professional. University student looking for employment in a position that requires a dedicated, young and enthusiastic employee.
Overview
7
7
years of professional experience
Work History
Service Delivery Specialist
Australian Taxation Office
Parramatta, NSW
04.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for taxation services and tax information.
- Evaluated account and service histories to identify issues, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times in a fast pace environment.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Specialist
Scentre Group
Parramatta, NSW
11.2019 - Current
- Answered a high volume of calls and emails addressing customer inquiries, solving problems and providing product information in a high pressured environment.
- Assisted customers with needs such as opening Westfield+ accounts, depositing funds, updating account details.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with car park experience and services to help with retention and increase customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Front Counter Staff Member
McDonalds
Blacktown, NSW
03.2016 - 06.2017
- Demonstrated knowledge and applied proper food handling standards.
- Monitored line efficiency and implemented improvements for increased productivity, allowing me to become shift manager.
- Provided support to crew members through all facets of food preparation and delivery.
- Provided information regarding charge accounts, promotions and loyalty programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Accounting And Finance -
University of Technology Sydney
Sydney, NSW11.2023
HSC
Penrith Selective High School
Penrith, NSW09.2018
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Patient and Empathetic
- Refunds and Returns Management
- Time efficient whilst producing high quality work
- Effective Verbal and Written Communication
Professional Work Experience
Survitec Group - October 2018 - March 2019
Accounts Payable Officer
Working on a part time basis, this position involved keeping the accounts payable sector of the business up to date and chasing up invoices from various freight companies and vendors.
Achievements and Contributions
• Technology Use: Assigned freight/duty invoices on Navision and updated the SP registers. Also managed the SP register and use it as a tool to find missing invoices using the excel software system effectively.
• Problem Solving: Chase up missing invoices from large logistics companies including
- DHL
- FedEx
- Cleared out old, unpaid invoiced and assigned them to their designated purchase orders.
• Collaborative Working: Experience the business culture of a multinational company in the Australian workforce and worked side by side with other accountants effectively to complete tasks
• Responsibility of Finance sector: Developed financial statements for the cash outflows of the company and created folders dedicated to receipted invoices
Timeline
Service Delivery Specialist
Australian Taxation Office
04.2020 - Current
Customer Service Specialist
Scentre Group
11.2019 - Current
Front Counter Staff Member
McDonalds
03.2016 - 06.2017
Bachelor of Accounting And Finance -
University of Technology Sydney
HSC
Penrith Selective High School
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