Harika Chowdary Budavati
Perth
Summary
Dynamic operations manager with a proven track record at Muffin Break, excelling in strategic planning and customer service. Achieved significant cost reductions while enhancing customer satisfaction through effective problem-solving and staff management. Recognized for mentoring team members and fostering strong supplier relationships, driving overall business development and operational excellence.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Muffin Break
02.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better-quality products.
- Mentored junior team members in their career progression pathing endeavours toward managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Business Sales Consultant
TSA Group
02.2023 - 01.2024
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
- Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Maintained high-quality service standards for all inbound and outbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Customer Service Team Member
Woolworths Group
03.2022 - 01.2023
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Computer Science And Engineering
SCSVMV UNIVERSITY
INDIA04-2021
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Risk management
- Staff recruitment
- Staff management
- Operations management
- Data management
- Business development
Timeline
Manager of Operations
Muffin Break
02.2024 - Current
Business Sales Consultant
TSA Group
02.2023 - 01.2024
Customer Service Team Member
Woolworths Group
03.2022 - 01.2023
Bachelor of Science - Computer Science And Engineering
SCSVMV UNIVERSITY
Similar Profiles
Aliza KumariAliza Kumari
Customer Service at Muffin BreakCustomer Service at Muffin Break
Claire McDonaldClaire McDonald
Self-Employed Duty Manager at Muffin Break InvercargillSelf-Employed Duty Manager at Muffin Break Invercargill
Tauana Kamurate De SouzaTauana Kamurate De Souza
Assistant Manager at Muffin BreakAssistant Manager at Muffin Break