Harikrishnan Binod
Harris Park,New South Wales
Summary
Dynamic sales leader with a proven track record at Global Retail Brands, excelling in team management and sales strategy development. Skilled in training and mentoring staff, I drive performance through effective communication and workload prioritisation, consistently achieving revenue goals and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cluster Sales Manager
Global Retail Brands
Sydney, NSW
10.2024 - Current
- Managed sales teams across multiple locations to achieve revenue goals.
- Developed sales strategies tailored to regional market dynamics and customer needs.
- Conducted regular training sessions for team members on product knowledge and selling techniques.
- Led cross-functional meetings to ensure alignment on sales objectives and strategies.
- Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations and executing sales contracts.
- Prepared weekly, monthly, quarterly reports on sales activities for senior management review.
- Recruited, trained, coached, mentored, evaluated performance of team members regularly.
Retail Sales Supervisor
Global Retail Brands (House)
Ryde, NSW
05.2023 - Current
- Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Created weekly work schedules for all employees according to labor laws and company guidelines.
- Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.
Customer Assistance Representative
Big Apple Supermarket
Wentworthville
02.2023 - 05.2023
- Provided excellent customer service to customers in a timely manner.
- Resolved customer issues with patience and understanding.
- Explained product features and benefits to customers.
- Participated in team meetings to discuss strategies for improving customer experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Manager
Indus Trades Corporation
Wollongong
06.2020 - 12.2022
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Cleaning Crew Supervisor (Part Time)
WIN Entertainment Center
Wollongong
05.2019 - 12.2022
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
- Performed regular maintenance checks on all cleaning equipment used by staff members.
- Monitored team morale and addressed any issues or concerns in a timely manner.
Education
Master of Science - Health Management
Western Sydney University
Sydney, NSW12-2025
Bachelor of Science - Health Sciences
University of Wollongong
Wollongong, NSW12-2021
High School Diploma -
Bhavans Varuna Vidhyalaya
Kerala, India04-2017
Skills
- Workload prioritization
- Sales tracking
- Staff management
- Employee evaluations
- Staff scheduling
- Performance evaluation
- Training and mentoring
- Health and safety compliance
- Quality assurance and control
- Project management
- Customer service
- Team leadership
- Employee training
- Inventory management
- Communication skills
Education and Training
other,other,other
References
References available upon request.
Timeline
Cluster Sales Manager
Global Retail Brands
10.2024 - Current
Retail Sales Supervisor
Global Retail Brands (House)
05.2023 - Current
Customer Assistance Representative
Big Apple Supermarket
02.2023 - 05.2023
Customer Service Manager
Indus Trades Corporation
06.2020 - 12.2022
Cleaning Crew Supervisor (Part Time)
WIN Entertainment Center
05.2019 - 12.2022
Master of Science - Health Management
Western Sydney University
Bachelor of Science - Health Sciences
University of Wollongong
High School Diploma -
Bhavans Varuna Vidhyalaya