Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Harikrishnan Binod

Harris Park,New South Wales

Summary

Dynamic sales leader with a proven track record at Global Retail Brands, excelling in team management and sales strategy development. Skilled in training and mentoring staff, I drive performance through effective communication and workload prioritisation, consistently achieving revenue goals and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Cluster Sales Manager

Global Retail Brands
Sydney, NSW
10.2024 - Current
  • Managed sales teams across multiple locations to achieve revenue goals.
  • Developed sales strategies tailored to regional market dynamics and customer needs.
  • Conducted regular training sessions for team members on product knowledge and selling techniques.
  • Led cross-functional meetings to ensure alignment on sales objectives and strategies.
  • Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations and executing sales contracts.
  • Prepared weekly, monthly, quarterly reports on sales activities for senior management review.
  • Recruited, trained, coached, mentored, evaluated performance of team members regularly.

Retail Sales Supervisor

Global Retail Brands (House)
Ryde, NSW
05.2023 - Current
  • Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
  • Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
  • Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
  • Managed daily operations such as opening and closing the store, balancing registers at end of day.
  • Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
  • Created weekly work schedules for all employees according to labor laws and company guidelines.
  • Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.

Customer Assistance Representative

Big Apple Supermarket
Wentworthville
02.2023 - 05.2023
  • Provided excellent customer service to customers in a timely manner.
  • Resolved customer issues with patience and understanding.
  • Explained product features and benefits to customers.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Manager

Indus Trades Corporation
Wollongong
06.2020 - 12.2022
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Cleaning Crew Supervisor (Part Time)

WIN Entertainment Center
Wollongong
05.2019 - 12.2022
  • Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
  • Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
  • Performed regular maintenance checks on all cleaning equipment used by staff members.
  • Monitored team morale and addressed any issues or concerns in a timely manner.

Education

Master of Science - Health Management

Western Sydney University
Sydney, NSW
12-2025

Bachelor of Science - Health Sciences

University of Wollongong
Wollongong, NSW
12-2021

High School Diploma -

Bhavans Varuna Vidhyalaya
Kerala, India
04-2017

Skills

  • Workload prioritization
  • Sales tracking
  • Staff management
  • Employee evaluations
  • Staff scheduling
  • Performance evaluation
  • Training and mentoring
  • Health and safety compliance
  • Quality assurance and control
  • Project management
  • Customer service
  • Team leadership
  • Employee training
  • Inventory management
  • Communication skills

Education and Training

other,other,other

References

References available upon request.

Timeline

Cluster Sales Manager

Global Retail Brands
10.2024 - Current

Retail Sales Supervisor

Global Retail Brands (House)
05.2023 - Current

Customer Assistance Representative

Big Apple Supermarket
02.2023 - 05.2023

Customer Service Manager

Indus Trades Corporation
06.2020 - 12.2022

Cleaning Crew Supervisor (Part Time)

WIN Entertainment Center
05.2019 - 12.2022

Master of Science - Health Management

Western Sydney University

Bachelor of Science - Health Sciences

University of Wollongong

High School Diploma -

Bhavans Varuna Vidhyalaya
Harikrishnan Binod