Harikrishnan R
Edathaniyil(h) Kolenchery,India
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
7
7
years of professional experience
Work History
IT Manager
Nauru maritime Port Authority
01.2024 - Current
- Server migration and New Server installation
- Plan and oversee the installation and maintenance of computer systems, hardware, and networks
- Assist the IT department head with leading and training IT staff
- Develop and implement policies related to network security, disaster recovery, and IT infrastructure
- Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
Network Operation Center Engineer
Forerun technologies
Kakkanad, Kerala
04.2017 - 10.2022
- Working as performance management, provisioning, testing, routing, monitoring, fault management, and troubleshooting
- Monitoring live traffic and escalating issues with time to carriers, interfacing with them for proper solutions
- Analyze daily ASR/ACD reports for voice products and liaise with team members to make necessary changes to meet the ASR/ACD benchmark for all destinations
- Very good Troubleshooting skills including the ability to analyze SIP logs and P CAP traces
- Provide support to clients for the installation of dialers in mobile as well in PC.
Education
Bachelor of commerce -
ISBM University
Pune2020
Plus Two - Humanities
St. Peters School
Kolenchery2013
Skills
- CompTIA Security
- Windows Server
- Microsoft Office
- Hardware: Servers, Storage, Networking equipment
- Troubleshooting: Analyzing & resolving hardware and software issues
- Monitoring
- Virtualization: VMware
- Active Directory
- Backup and Recovery
- Cloud Platform: Azure
- Vmware
- Microsoft Teams
- Data Migration
- IT Infrastructure
- Office 365
- Systems Management
Additional Information
- CCNA Certified
- Microsoft Azure Administrator
- CompTIA Security+
Timeline
IT Manager
Nauru maritime Port Authority
01.2024 - Current
Network Operation Center Engineer
Forerun technologies
04.2017 - 10.2022
Bachelor of commerce -
ISBM University
Plus Two - Humanities
St. Peters School
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