Harikumar SUDHAKARAN
YOKINE,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Kitchen Hand
Royal Perth Golf Club
South Perth, Western Australia
05.2022 - Current
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained composure and work quality while under stress.
Professional Commercial Cleaner, World
A Cleaner
Perth, WA
07.2018 - Current
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat and professional entrances.
Housekeeper
Mandoon Estate
Caversham, Western Australia
07.2018 - 01.2021
- Interacted pleasantly with clients and guests when performing daily duties
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Service Executive
Fresh and Fine Supermarket
, India
12.2015 - 06.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Store Manager
Seiko Boutique
, India
03.2013 - 11.2015
- Reviewed and monitored schedules, purchases and other expenses to maintain a quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store in Charge
Johnson Lifts Private Limited
, India
06.2011 - 02.2013
- Making purchase order for the elevator parts
- Measuring the ropes and cables for elevators
- Oversaw daily operations to ensure high levels of productivity.
Sales and Customer Service Representative
Devi Times
, India
01.2002 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details.
Education
Diploma - Lift Technology
National Institute of Lift Technology
India 12.2008 - 09.2009
Diploma - Watch Repairing
Industrial Training Institute, Technical
IndiaSkills
Sales expertise
Complaint resolution
Inventory oversight
Dependable and Responsible
Interpersonal skills
Timeline
Kitchen Hand
Royal Perth Golf Club
05.2022 - Current
Professional Commercial Cleaner, World
A Cleaner
07.2018 - Current
Housekeeper
Mandoon Estate
07.2018 - 01.2021
Service Executive
Fresh and Fine Supermarket
12.2015 - 06.2018
Store Manager
Seiko Boutique
03.2013 - 11.2015
Store in Charge
Johnson Lifts Private Limited
06.2011 - 02.2013
Diploma - Lift Technology
National Institute of Lift Technology
12.2008 - 09.2009
Sales and Customer Service Representative
Devi Times
01.2002 - 01.2013
Diploma - Watch Repairing
Industrial Training Institute, Technical