Hari Priya Gorantla
Upper Coomera,QLD
Summary
Adept at navigating high-stress environments, I significantly enhanced customer loyalty and satisfaction at Spar Express through expert complaint resolution and empathetic service. My proficiency in Microsoft Excel and exceptional coordination skills led to streamlined operations and improved complaint resolution times, underscoring my ability to deliver both technical and interpersonal solutions effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Spar Express
02.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Master Of Embedded System - Engineering
Nalanda Intuition of Engineering And Technology
Guntur,Andhra Pradesh (India)03.2016
Bachelor Of Electronic And Communication - Engineering
Guntur Engineering College
Guntur ,Andhra Pradesh 03.2014
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Coordination
- Store maintenance
Timeline
Customer Service Representative
Spar Express
02.2023 - 03.2024
Master Of Embedded System - Engineering
Nalanda Intuition of Engineering And Technology
Bachelor Of Electronic And Communication - Engineering
Guntur Engineering College
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