Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Accomplishments
Work Preference
Software
Timeline
Haris Ahmad

Haris Ahmad

Sydney,NSW
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

Proven Techforce Analyst with a track record of enhancing system performance and security at Salesforce. Expert in Mac & Windows troubleshooting and a leader in team collaboration. Excelled in deploying system management tools and streamlining hardware configurations, significantly improving incident resolution efficiency. Skilled in Microsoft 365 and adept at driving security compliance.

Overview

1
1
year of professional experience
3
3
Certification
2
2
Languages

Work History

Techforce Analyst

Salesforce
06.2023 - Current
  • Provided comprehensive in-person user support, including Techbar assistance, deskside troubleshooting, and remote phone support for over 2000 users within Salesforce Tower Sydney
  • Managed high-volume queue of support requests, ensuring timely resolution of issues while achieving CSAT score of 99.4% .
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Logging and meticulously documenting all incidents within our ticketing system and tracking problems within JIRA to maintain accurate records and facilitate efficient resolution.
  • Administered operating systems including Mac OS High, Windows, and Linux Ubuntu, ensuring system stability, security, and performance.
  • Collaborating with cross-functional teams to refer incidents beyond my current skill-set and ensure comprehensive support for clients

Education

Bachelor of Science - Information Technology

King's Own Institute, Sydney
03.2022

Skills

  • Mac & Windows Troubleshooting
  • Mobile MDM & JAMF Management
  • Analytical Thinking
  • Microsoft 365 and G suite Expertise
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Security and Compliance
  • Basic Understanding of Python and Java Script

Certification

  • Microsoft 365 Administration - 2023
  • SQL Server : Reporting Services
  • Google Data Analytics Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Chess

Current Affairs

Artificial Intelligence

Accomplishments

Techforce Analyst of the month.

Work Preference

Work Type

Full Time

Location Preference

HybridOn-SiteRemote

Important To Me

Company CultureWork-life balancePersonal development programsCareer advancement

Software

Microsoft 365

Google Suites

ServiceNow

Timeline

Techforce Analyst - Salesforce
06.2023 - Current
King's Own Institute - Bachelor of Science, Information Technology

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Haris Ahmad