Haris Sami Dar
Watford,Hertfordshire
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly adaptable individual bringing 8 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
GH London
IIFORD, London
03.2023 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Coordinated ground transportation services for arriving and departing passengers.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Performed pre-flight inspections on aircrafts prior to departure.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Oversaw employee work schedules and delegated daily assignments.
Barista Coffee Master
Star Bucks
Watford
11.2013 - 01.2015
- Certified Starbucks Coffee Master and Barista trainer
- Ensured all partners uphold to Starbucks standards of cleanliness and beverage standards
- Validated all store equipment and facilities run properly
- Managed store cleanliness to quality assurance standards assessments (QASA)
- Responsible for handling and ensuring cash security within the store
- Delivered timely breaks to partners and delegating tasks
- Responded positively in stressful situations and adapting in order to maintain 3rd place environment.
Customer Services | Assistant Picker
Tesco
Watford
02.2013 - 03.2013
- Delivering great customer service by selecting the best quality product available
- Working with both grocery and warehouse teams to help keep the operation effective
- Putting the customers' best interests first by applying the Tesco 'Would I Buy It' policy to pick only the best quality products and use the equipment provided to make the best decision for customers if a product is not available
- Able to adapt quickly and positively to change and can be flexible to support team
- Confident to make suggestions for improvements and changes to the Dotcom Manager
- Willing to train and work on other departments within the store when requested.
Store Supervisor
Star Bucks
Watford
04.2015
- Uphold company values and culture
- Performed store operations focusing on quality
- Coached partners helped resolving customer service issues
- Trained and educated new appointed baristas is a routine task I handle
- Constantly delivered results and met requirements
- Worked flexible hours as per store requirements
- Overlooked store safety and security standards being met
- Maintained and demonstrated company policies related to food and presentation
- Regularly communicated with baristas to ensure customer services and store standards being covered
- Helped team members in tasks they needed a hand or guidance
- Performed operational activities, inventory moving and collection
- Organized and helped organizing store opening and closing
- Made sure the store is clean and company cleanliness standards are fulfilled
- Moreover, had a check on store safety and security standards being met
- Responded to customer needs in a friendly manner and always asked if they needed any further assistance
- Followed company dress code all times during job.
Education
BSC Finance and Economics - Finance and Economics
Lahore School of Economics
Pakistan01.2011
Skills
- Excellent Communication Skills
- Team Player
- Coffee Master
- Proficient with Microsoft Word
- Excel
- Ppt
- Time Management
- Attention to Detail
- Multi-Tasking
- Baggage Handling
- Problem-Solving Abilities
- Operations Coordination
- Logistics Oversight
- Quality Control Analysis
Honors And Awards
Coffee Master – 2013 | Starbucks
Info
harissamidar@gmail.com, Room 4, 300 Saint Alban’s Road, Watford, Hertfordshire, WD24 6PE, 07555680815
Languages
- English, Advanced
- Urdu| Hindi, Advanced
References
To be furnished on demand.
Timeline
Passenger Service Agent
GH London
03.2023 - Current
Store Supervisor
Star Bucks
04.2015
Barista Coffee Master
Star Bucks
11.2013 - 01.2015
Customer Services | Assistant Picker
Tesco
02.2013 - 03.2013
BSC Finance and Economics - Finance and Economics
Lahore School of Economics
Similar Profiles
PEARL TRISHA PINTOPEARL TRISHA PINTO
FOH TEAM LEADER at GH GROUND HANDLING SERVICES LONDONFOH TEAM LEADER at GH GROUND HANDLING SERVICES LONDON
WISDOM KALEDZI HAYIBORWISDOM KALEDZI HAYIBOR
Administrative Assistant at Yodhsky Gh LTDAdministrative Assistant at Yodhsky Gh LTD
Giuseppe MichienziGiuseppe Michienzi
Ground Operations Agent at SACAL GH S.P.AGround Operations Agent at SACAL GH S.P.A
Phil D PlattenPhil D Platten
IT coordinator at NRG GYM LimitedIT coordinator at NRG GYM Limited
Luca PumiliaLuca Pumilia
Degree Apprentice Engineer at MTI 1998 LTDDegree Apprentice Engineer at MTI 1998 LTD