HARISANKAR BEENA RAJU

Technology and Tools : React JS, Redux, Node JS, SQL, MongoDB, Aries Express, Lucid Chart, Figma, Python, Tensor Flow, JIRA , Confluence, Salesforce CRM, HubSpot CRM

• Managed multiple projects effectively in demanding environment with tight deadlines, includes internal projects as well as external Projects
• CLIQUOTE: Configure Price Quote Tool
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Owned and prioritized product backlog.
• Conducted Market Research
• Worked closely with Technical Architect to design application from scratch
• Worked closely with development team.
• Created Business Requirement Document
• Managed Team of 15 including Front End, Back End and QA
• Created User Stories and conducted Sprint Planning Sessions with team
• Run Daily Standup and Track progress
• Implemented AI/ML features (Python)
• CORPTEC TIMESHEET MANAGEMENT SYSTEM
• Communicated with internal business stakeholders to gather and document business requirements
• Performed Stakeholder analysis, identified user groups, their functional requirements and defined their user level access permissions
• Designed screens for development, mapped functional requirements and presented functional flow of screens to Stake holders
• BPMN diagrams to explain detailed process flow of application to Developers
• Created user stories mapping functional requirements of different users in Jira
• Developed ERD (Entity Relationship Diagrams) to implement data modelling and to design database
• IHPA - Submission Portal JIRA+CONFLUENCE
• Detailed Analysis of existing Public submission portal website and documents and spreadsheets shared by IHPA
• Worked closely with JIRA Confluence expert to prepare sample demo
• Prepared detailed Workshop Plan and shared it with client
• Conducted workshops and gathered requirements from stakeholders
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Technology and Tools : React JS, Redux, Node JS, SQL, MongoDB, Aries Express, Lucid Chart, Figma, Python, Tensor Flow, JIRA

• Used Python (Anaconda) to analyze and clean Products Data(30,000 products and Services)
• Conducted Workshops with Mangers from over 11 businesses to gather knowledge.
• Worked closely with Data Team
• Worked on integrating product catalogue with Salesforce CRM, CLIQUOTE CPQ and SCM item Master
• Documented and presented use cases to stakeholders by conducting daily workshops
• Created BPMN diagram to document Business Processes.( Aries Express)
• Created Entity Relationship Diagram(Lucid Chart)
• Created Business Requirement Document.
• Created User Stories and conducted Sprint Planning Sessions with vendor team
• Scrum Master - Run Daily Standup and Track progress
• Conduct Fortnightly demo to stakeholders
• Identified various User Groups and created permission matrix to define roles and permissions
• Acted as bridge between Development Team and Stakeholders
• Worked closely with others BA's of Salesforce CRM and SCM to integrate CPQ into Salesforce ecosystem
• Prepare training material and conduct training sessions for various user groups.

Technology and Tools : Salesforce, Figma, Salesforce reports,SharePoint, SFiles, JIRA

Project Overview:

Served as the Lead Business Analyst for the MB Insurance Project, focusing on requirements gathering and documentation to enable a smooth migration from the legacy platform to Salesforce. Did manage a Team of 3 BA's. This involved defining clear business needs for a sophisticated broker portal managing clients, vehicles, and insurance processes, ultimately streamlining broker operations for quoting, policy issuance, claims processing, and reporting.

Key Responsibilities & Deliverables
Requirements Gathering & Documentation
Conducted stakeholder interviews and workshops to capture business and technical requirements for the broker portal.
Created Business Requirement Documents (BRDs), user stories, and acceptance criteria, ensuring clarity and alignment across teams.
Broker Portal for Client & Policy Management
Documented needs for a user-friendly portal allowing brokers to manage client registrations, quotes, policies, and claims.
Defined role-based access and secure login capabilities for both brokers and customers.
Salesforce Integration for Back-Office Operations
Specified requirements for using Salesforce as the centralized data repository (products, quotes, policies, claims).
Outlined automated workflows for quote approval, policy issuance, and claims processing to enhance operational efficiency.
Core Functionalities
Quote Management: Captured requirements for generating, modifying, and submitting quotes seamlessly.
Claims Management: Mapped out end-to-end claim submission, tracking, and approval workflows.
Policy Issuance & Payment: Defined specifications for automated policy creation and Exceleris payment integration.
Document Management: Established guidelines for secure storage and retrieval of documents using SharePoint/SFiles.
Data-Driven Insights & Analytics
Einstein Analytics & Discovery: Documented needs for interactive dashboards and predictive insights to support decision-making.
Einstein Conversation Insights: Detailed requirements for analyzing broker-customer interactions to improve service quality.
Salesforce Reports: Outlined real-time reporting capabilities for brokers within the portal.
Collaboration & Handover
Regularly shared documented requirements with the client and development teams, ensuring transparency and alignment.
Facilitated review sessions for feedback and sign-off, minimizing rework and ensuring timely delivery.

Technology and Tools : C#, JavaScript, TypeScript with .NET6, Angular, React, Postgres, plus Stripe, SignalR, Hangfire, GA4, and Tailwind

Project Overview:
Led the successful upgrade of the Care for Kids website and development of critical portals to enhance user experience for parents and childcare centers. Spearheaded technical and business initiatives to improve operational efficiency and customer engagement.

Key Deliverables:

• GA4 Migration & Data Warehouse Cleanup:
  Transitioned analytics tracking to Google Analytics 4 and optimized data warehouse for cleaner, actionable insights.
• Portals Development:Centre Listing Management Portal: Streamlined childcare center listings and management.
  Parent Playbook Portal (Web & Mobile): Designed a user-friendly platform for parents to access resources and insights.
  Parent Portal (In Progress): Managed ongoing development of a comprehensive parent portal for seamless engagement.
• Feature Enhancements:Enquiry Inbox: Built tools to manage parent inquiries effectively.
  Live Chat Integration: Enabled real-time communication between Parent Portal and Centre Enquiry Inbox.
• UI/UX Implementation:Developed responsive and modern interfaces using Tailwind CSS, Carousel Components, and Recaptcha integration.
  Integrated Google Maps for enhanced geolocation functionality.
  

Technologies Implemented:

• Programming Languages: C#, JavaScript, TypeScript
• Frameworks: .NET, Angular, React Native
• Databases: Postgres, MySQL
• Frontend: React, React Native
• Backend: .NET6
• Tools & Integrations:Stripe Payment Gateway for secure transactions
  SignalR for real-time features
  Hangfire for job scheduling
  Google Analytics 4 (GA4) & HotJar Analytics for insights and optimization
  Redux for state management
  GUI Editor for ease of content management
  

Impact Achieved:

• Enhanced user engagement and satisfaction through modernized web and portal solutions.
• Delivered actionable insights for childcare centers and parents with improved dashboards and reporting tools.
• Streamlined operational workflows, increasing efficiency for key stakeholders.

Fusion Ultradata product which works on US Banking Domain

Technology and Tools : C#(.NET), ASP.NET, SQL Server, UNIX

• (Cards Module – Card Creation, Online Card Transactions (POS/ATM ), Shared Branch Transactions ( Acquirer/Issuer ), Batch Files (real time), General Ledger transactions, creating GLs , assigning it to account, transferring GLs, Customer account creation )
• Application was used by 90 Credit Unions in US
• Gathering requirements from client and analyzing it and explain it to whole development and testing team
• Acts as bridge between product team and client facing teams to define product strategies and roadmap for existing products and upcoming modules
• Write User Stories on TFS for new functionalities to be developed in project
• Collaborate with Development, QA and operations team to ensure on-time delivery of release
• Handle product related escalations, clarifies queries & resolve issues
• Expert understanding of Agile flavored development methodologies.

Technology and Tools: C# & ASP.Net

• HR Payroll and ERP system
• Developed Test Execution Matrices, Change Requests during Test Cycle
• Performed different types of testing - Functional, Integration, System, Out of Box, User Acceptance, End to End and Regression
• Tested application on different Web Browsers and different Platforms for compatibility
• Participated in Agile team meetings to review Requirements, Design Reviews, Testing Reviews, Status Reports and Issues
• User Acceptance Testing documents
• Performed Peer Reviews to improve Product Quality by identifying and removing Defects early in product lifecycle.