Harish Kothi
Sydney,NSW
Summary
Dedicated Project Coordinator with hands-on experience in the construction supply industries. Proven track record of delivering projects on time, within budget, and to tools, including MS Office Suite and Zoho.
Overview
2
2
years of professional experience
Work History
PROJECT COORDINATOR
HARISH KOTHI
01.2018
PROJECT COORDINATOR AND SUPPORT
FILAMMON AUSTRALIA
08.2022 - Current
- Presented Kohler products to clients, effectively showcasing features and benefits to meet their specific needs
- Managed project documentation meticulously, utilizing Zoho and Microsoft suites to maintain accurate records
- Created, updated, and maintained comprehensive project documentation, plans, and reports to provide clear insights to stakeholders
- Coordinated internal and external resources, overseeing their allocation and utilization to maintain project scope and objectives
- Skilfully managed client invoicing, conducted financial reviews, monitored inventory levels, and coordinated logistics to ensure streamlined project delivery
- Monitored project progress vigilantly, promptly identifying and resolving any challenges that emerged during execution
- Collaborated closely with cross-functional teams, including Project Managers, Senior
- Project Engineers, and Site Managers, to ensure effective communication and alignment of project goals
- Played a pivotal role in strategizing and providing valuable insights to management regarding critical matters, facilitating informed decision-making
- Conducted comprehensive data analysis, distilling key project updates and performance metrics for management review
- Proactively addressed client inquiries through various communication channels, including email and phone calls, ensuring prompt and effective responses.
ASSISTANT CUSTOMER SERVICE MANAGER
WOOLWORTHS GROUP
05.2021 - 08.2022
- Assisting the Customer Service Manager in supervising and directing the team of customer service representatives to ensure that all customers receive excellent service.
- Resolving customer complaints and issues promptly and professionally and ensuring that appropriate action is taken to prevent future occurrences.
- Monitoring customer service levels, identifying improvement opportunities, and implementing strategies to enhance customer experience.
- Conducting performance evaluations of customer service representatives and providing feedback and coaching to enhance their performance.
- Developing and implementing customer service policies and procedures and ensuring that they are adhered to by all staff members.
- Ensuring that all customer inquiries and issues are responded to promptly and appropriately.
- Collaborating with other department managers to ensure that customer service is integrated with other aspects of the business.
- Managing the customer service budget and ensuring that resources are allocated effectively.
- Contributing to the development of new customer service initiatives to improve overall customer satisfaction and loyalty.
Education
Master of Science - MECHANICAL ENGINEERING
UNIVERSITY OF SOUTHERN QUEENSLAND
Toowoomba, QLD12.2020
Skills
- Logistics & Inventory Management
- Verbal and Written Communication
- Schedule Management
- Logistics & Inventory Management
- Proficient in Microsoft Office suite and project management tools like ZOHO
- Financial Review & Invoicing
- Stakeholder Relationship Management
- Customer Service & Client Relationship Management
- Administrative Support and Coordination
- Documentation & Data Management
- Project Implementation
Accomplishments
Volunteer at Toowoomba Languages and Cultures (TLC) Festival
HOBBIES AND INTERESTS
Formula 1 | Max- Red Bull | Cricket | Sachine | Technology|
Timeline
PROJECT COORDINATOR AND SUPPORT
FILAMMON AUSTRALIA
08.2022 - Current
ASSISTANT CUSTOMER SERVICE MANAGER
WOOLWORTHS GROUP
05.2021 - 08.2022
PROJECT COORDINATOR
HARISH KOTHI
01.2018
Master of Science - MECHANICAL ENGINEERING
UNIVERSITY OF SOUTHERN QUEENSLAND
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