Senior Business Analyst with 13 years of experience and a proven track record of and requirements gatherings and developing digital products for fuel, grocery, and general merchandise retailers and bank. Spearheaded the integration of digital solutions, enhancing user experiences and driving significant process improvements. Experience in Digital business process analysis, Digital transformation, user journey mapping, and road map definition across POS, OMS, cart, checkout, payment, returns and refunds. Technically proficient to understand solution & solve challenges. Proficient in SQL and Agile methodologies, delivering impactful results that align with business objectives.