Harish Sivaramakrishnan
Sydney
Summary
Senior Business Analyst with 13 years of experience and a proven track record of and requirements gatherings and developing digital products for fuel, grocery, and general merchandise retailers and bank. Spearheaded the integration of digital solutions, enhancing user experiences and driving significant process improvements. Experience in Digital business process analysis, Digital transformation, user journey mapping, and road map definition across POS, OMS, cart, checkout, payment, returns and refunds. Technically proficient to understand solution & solve challenges. Proficient in SQL and Agile methodologies, delivering impactful results that align with business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Euro Garages Australia
04.2021 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
- Improved project efficiency by analyzing business processes and identifying areas for improvement
- Collaborate with Business heads to analyze EG Business objectives, translate them into roadmaps, create backlogs, propose solutions, and assess the business impact
- Drive Business objectives to implement App-based fuel campaigns targeting 350,000 customers in order to boost fuel sales
- Integrate the "Pay at Pump" feature on the EG Club App, leading to 200,000 App transactions annually which enables users to pay for fuel directly through the App
- On board B2B partners in the EG Club App to drive an average monthly increase of 15M litres in fuel sales
- Integration of Ampol Digital Cash payments and EG Club QR payments with the POS system, resulting in 170,000 payment transactions per year
- Extract and analyze data for Business users using SQLs and reports
- Review the requirements, negotiate the costs and efforts for each vendor's Statement of work and contracts
- Generate reports for the business to monitor metrics and support better decision-making
- Provide training, coach and support new POs and BAs
Senior Business Analyst
Commonwealth Bank of Australia, CBA
12.2019 - 04.2021
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
- Translated business requirements into user stories, prioritizing features, and ensuring seamless product development
- Integrated Personal Loan application Commsee with Pega to handle Loan variation requests
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations
- Created a new system trigger for Personal loan users to refer the loan applications to Refer to Credit
- Enhanced and simplified the generation of Letters stream to reduce customer pain points
- Worked with the Product Owner and the IT teams, analyzed the downstream impact for the data flow
- Involved in UAT, CUG, A/B testing, building pilot and launch strategies
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team
Business Analyst
Tata Consultancy Services
08.2012 - 04.2021
- Worked closely with the TCS Retail Leadership team in building the Annual growth and Strategy plan
- BA engagement with leading Indian retailer – Integrated the OMS with the E-commerce platform
- Omni channel competitive analysis, digital technology and ecommerce trends research
- Created capability offerings for tech like Block chain and Amazon Alexa
- Built use cases and co-ordinate development of Innovative Solutions as part of the Retail Innovation Lab
Senior Business Analyst
Dan Murphy's
01.2019 - 12.2019
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis
- Built a custom OMS solution for new business needs like 2 hours/ next day delivery that displayed an adoption contributing to 10% of the overall online orders in the next quarter
- Collaborated with stakeholders to identify business needs and data sources.
- Developed the OMS product, covering sourcing, scheduling, payments, invoicing, returns, and refunds
- Integrated the Long Tail engine on the website to improve product recommendations for customers
- Experienced in building customer facing native Android and IOS Apps
- Designed user journeys for Checkout, OMS, pickup and delivery transformation
- Significant expertise in Stakeholder relationship management, work closely with the Business owners, Customers, POs, BAs, Architects and IT teams for Agile delivery
- Created process improvements and various reusable templates for the BA and PO community
Business Analyst
Big W
03.2018 - 01.2019
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Improved business processes by analyzing current practices and recommending optimization strategies
- Integrated the Loyalty Management System with Big W website - customer registration, loyalty points redemption, accrual, refunds and returns
- Partnered with developers to define acceptance criteria for user stories, ensuring alignment between business requirements and technical solutions
- Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders
- Identified edge case scenarios in points accruals and thereby avoiding application anomalies
- Created test cases and deeply involved in the UAT phase of picker APP
- Created support process document for the Big W stores
Education
Master of Computer Applications (MCA) - Computer Applications
Sastra University
Thanjaur, India03-2012
Skills
- Requirements gathering
- Agile methodology
- Stakeholder management
- Software development lifecycle
- SQL proficiency
- Digital Transformation
- Product Management
- Product Strategy & Roadmap
- Agile Scrum Product Delivery
- Cost-benefit analysis
- User acceptance testing
- Microsoft Office Suite
Certification
- Sterling OMS
Languages
English
Tamil
Timeline
Senior Business Analyst
Euro Garages Australia
04.2021 - Current
Senior Business Analyst
Commonwealth Bank of Australia, CBA
12.2019 - 04.2021
Senior Business Analyst
Dan Murphy's
01.2019 - 12.2019
Business Analyst
Big W
03.2018 - 01.2019
Business Analyst
Tata Consultancy Services
08.2012 - 04.2021
Master of Computer Applications (MCA) - Computer Applications
Sastra University
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