Haritha Varma
Homebush West,NSW
Summary
Adept at leveraging CRM software and exceptional communication abilities, I significantly enhanced customer satisfaction at Acer by swiftly resolving inquiries and implementing corrective actions. Collaborating with cross-functional teams, I excelled in troubleshooting, underpinning a results-driven approach with a blend of technical proficiency and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Acer
02.2022 - Current
- Utilized CRM systems to manage customer inquiries and complaints, ensuring prompt resolution and accurate record-keeping.
- Demonstrated excellent telephone and communication skills in assisting customers with product inquiries, order processing, and issue resolution.
- Applied well-developed interpersonal skills to build rapport with customers and provide personalized assistance.
- Effectively resolved conflicts and addressed customer concerns to achieve positive outcomes.
- Followed up with customers via phone and email to gather feedback and address any unresolved issues.
- Identified root causes of recurring issues and collaborated with cross-functional teams to implement corrective actions.
- Worked with the management team to stay updated on product knowledge and company policies.
Customer Support Specialist
L.J.Parthenos & Son Pty Ltd
02.2018 - 12.2021
- Managed customer inquiries and support requests through various channels, including phone, email, and chat.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Provided technical assistance to customers, troubleshooting issues with products and services.
- Demonstrated strong communication skills in explaining technical concepts to non-technical customers.
- Collaborated with internal teams to resolve complex technical issues and escalate unresolved problems.
- Maintained a high level of attention to detail in documenting customer interactions and processing orders.
Education
MBA - Human Resources Management
Martins Business Adminstration
Hyderabad,India08.2015
Skills
- Well-spoken and professional with strong communication skills both written and verbally, empathetic and ability de-escalate situations
● A customer-centric mindset and ability to empathise with customers needs and concerns
● Strong problem-solving and analytical skills to address customer issues and find solutions and conflict resolution
● I uphold a steadfast commitment to maintaining high-level ethical principles and practices, ensuring integrity and fairness in all aspects of my work
● Active listening skills to understand customer needs and concerns
● Ability to remain calm and composed in stressful situations
● Strong organisational skills and the ability to multitask effectively to meet customer needs and deadlines
● Proven ability to work collaboratively with colleagues across departments
● Proven experience in effectively managing concurrent projects with competing deadlines
● Highly proficient in using MS Office tools including Word, Excel, Power-point and outlook
● A keen eye for detail and high proficiency in data entry
● Effective time management skills to handle multiple inquiries and tasks simultaneously
● Adaptability to changing situations and willingness to learn and adapt to new processes or procedures
● Passionate about delivering outstanding service and
contributing to the success of the customer service team
● Willingness to grow within the organisation with a great positive attitude
Timeline
Customer Support Representative
Acer
02.2022 - Current
Customer Support Specialist
L.J.Parthenos & Son Pty Ltd
02.2018 - 12.2021
MBA - Human Resources Management
Martins Business Adminstration
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