Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harjeet Kaur

Lara,VIC

Summary

Customer Service Sales Specialist committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Forward-thinking professional offering more two years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times.

Overview

3
3
years of professional experience

Work History

Chef

Tandoori Cuisine & Bar Indian Restaurant
03.2023 - Current


  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Collaborated with staff members to create meals for large banquets.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Coordinated with team members to prepare orders on time.
  • Placed orders to restock items before supplies ran out.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Sales Clerk

Star Phones
08.2021 - 10.2022
  • Worked at 4 different stores with a same firm & helped with setting up new store displays . [ Watergardens, Werribee, Southland & Eastland]
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Participated in regular staff meetings to discuss strategies for improving overall store performance and team collaboration efforts.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour & Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.

Chef Assistant

Bombay Bar
11.2020 - 07.2021
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Monitored inventory levels and communicated supply needs to management, reducing instances of stock shortages during service hours.
  • Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
  • Contributed to cost-saving initiatives by suggesting alternative ingredients or suppliers without compromising quality or taste.
  • Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Trained new kitchen staff on proper food handling and preparation techniques.

Education

Diploma of Hospitality Management - Hospitality

Australian College Of Trade
Thornbury, VIC
08.2021

Certificate IV in Commercial Cookery - Commercial Cookery

Australian College Of Trade
Thornbury, VIC
02.2021

Certificate III In Commercial Cookery - Commercial Cookery

Australian College Of Trade
Thornbury, VIC
04.2020

Skills

  • Upselling strategies & Meeting sales goals
  • Sales Presentations, Staff Training
  • Team Cooperation
  • Knowledge of intermediate MS Office skills
  • Strong Communication and Interpersonal Skills
  • Merchandising and Display
  • Dispute Mediation
  • Sales Records Management
  • Store Policies and Procedures
  • POS Software & Staff Trainng
  • Cash Register Operation
  • Order Management & Decision-Making
  • Food Production & Kitchen Equipment Operation
  • Indian cuisine knowledge
  • Inventory and Stocking
  • Knife Skills
  • Food procurement
  • Food Preparing, Plating, and Presentation
  • Special diets understanding & Allergen Awareness

Timeline

Chef

Tandoori Cuisine & Bar Indian Restaurant
03.2023 - Current

Customer Service Sales Clerk

Star Phones
08.2021 - 10.2022

Chef Assistant

Bombay Bar
11.2020 - 07.2021

Diploma of Hospitality Management - Hospitality

Australian College Of Trade

Certificate IV in Commercial Cookery - Commercial Cookery

Australian College Of Trade

Certificate III In Commercial Cookery - Commercial Cookery

Australian College Of Trade

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