Microsoft office, SAP, MYOB, EHR, CRM, Operating Systems & Programming
Harjit Kaur
Welfare Worker
Minto,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case worker position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Administration Officer
Low Cost Housing
Parramatta, NSW
01.2023 - Current
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Prepared agendas and took notes at meetings to archive proceedings.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Entered and maintained departmental records in company database.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Managed team petty cash, purchase orders and account transactions.
Case Worker Assistant
ADRA Australia
Macquarie Fields, NSW
11.2022 - 02.2023
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Developed and implemented programs to support children's mental health and well-being.
- Advocated for client rights and represented client interests at administrative hearings.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Lead individualized and group counseling sessions with children and families.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Collaborated with various stakeholders to promote social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Assisted in developing grant proposals to support social service initiatives.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored and evaluated impact of social services on community.
- Facilitated outreach activities to build community awareness.
- Developed and maintained relationships with community organizations and agencies.
- Developed and implemented programs to engage and empower underserved populations.
- Developed and maintained accurate records of programs and services.
Administration Officer
South West Sydney Local Health District
Liverpool, NSW
03.2021 - 12.2022
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Prepared agendas and took notes at meetings to archive proceedings.
- Screened staff and visitors according to the current visitor policy during COVID-19 situation
- Drafted and distributed invoices for outstanding payments.
- Entered and maintained departmental records in company database. (EMR)
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Collected, validated, and distributed information to employees.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Education
Bachelor's in Computer Applications - IT
GNDU
Punjab, India 03.2008 - 07.2010
Bachelor's in Information Systems - IT
Kent Institute of Australia
Sydney, NSW 01.2015 - 12.2018
Diploma in Community Services - Family And Community Services
Acknowledge Academy
Sydney, NSW 01.2021 - 02.2023
Skills
Database administration
Schedule Management
Administrative support
Project Management
Self-care
Active listening
Critical thinking
Culture competence
Patience
Professional commitment
Advocacy
Empathy
Communication
Organization
Software
Certification
Diploma in Community Services
Timeline
Diploma in Community Services
03-2023
Administration Officer
Low Cost Housing
01.2023 - Current
Case Worker Assistant
ADRA Australia
11.2022 - 02.2023
Administration Officer
South West Sydney Local Health District
03.2021 - 12.2022
Diploma in Community Services - Family And Community Services
Acknowledge Academy
01.2021 - 02.2023
CPR, First AId
01-2021
WWCC
01-2019
Bachelor's in Information Systems - IT
Kent Institute of Australia
01.2015 - 12.2018
Bachelor's in Computer Applications - IT
GNDU
03.2008 - 07.2010