Harjit Kaur
Cairns,Australia
Summary
Motivated and compassionate professional seeking the role of Customer Service With extensive experience in administration and childcare services, based in cairns,QLD, plans to relocate to Sydney,NSW in January, I bring strong communication and organizational skills to create a welcoming, supportive environment for library patrons. Passionate about fostering a love of reading, learning, and community engagement, I aim to leverage my experience in working with children and diverse clientele to enhance library services and programs."
Overview
12
12
years of professional experience
Work History
Childcare Educator
Goodstart Early Learning
Forest Garden , Cairns, QLD
08.2024 - Current
- Implemented behavior modeling and positive reinforcement into daily routines.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Read aloud and played alphabet games to encourage early literacy.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Administrator
Mise en Place
Sydney, NSW
10.2020 - 01.2024
- Manage financial aspects of the business including budgeting, forecasting, and cash flow management
- Develop a loyal customer base through excellent customer service and ongoing engagement initiatives
- Streamline inventory management, ensuring optimal stock level for various fruits and vegetables
- Manage purchasing, sales, marketing, and customer account operations efficiently
Customer service officer
Woolworths supermarket
The ponds, NSW
11.2015 - 03.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained a high level oh product knowledge of effectively assist customer with accurate information and recommendation
Process Associate
Royal Bank of Scotland
New Delhi, India
07.2012 - 01.2013
- Handled high volume of incoming work requests professionally while maintaining excellent organization
- Collaborate with team members for enhanced process efficiency and productivity
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
Education
Certificate 3 - Early Childhood Education And Care
Spes Education
Medical Computing Essentials - For Receptionist
Wesley Institute of Training
Bachelor - Business Administration
Chandigarh Group of Collage
Skills
- First aid and CPR trained
- Active Listening
- Adaptability to Change
- Attention to detail
- Strategic Planning
- Accurate Record Keeping
References
References available upon request.
Timeline
Childcare Educator
Goodstart Early Learning
08.2024 - Current
Administrator
Mise en Place
10.2020 - 01.2024
Customer service officer
Woolworths supermarket
11.2015 - 03.2020
Process Associate
Royal Bank of Scotland
07.2012 - 01.2013
Certificate 3 - Early Childhood Education And Care
Spes Education
Medical Computing Essentials - For Receptionist
Wesley Institute of Training
Bachelor - Business Administration
Chandigarh Group of Collage
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