HARJIT KAUR
HOLDEN HILL,SA
Summary
Compassionate Disability Support Worker with over 12 months of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Disability SA
HOLDEN HILL, SA
11.2021 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
- Guided clients in development of skills and strategies for dealing with individual problems.
Customer Service Representative
Datacom Connect
Adelaide, SA
01.2019 - 08.2023
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Carer
AVAILBILITY, North-eastern Community Hospital
Adelaide, SA
01.2011 - 07.2019
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting
- Perform light housekeeping tasks, such as dusting, vacuuming, and changing bed linens
- Assist in the safe lifting, transferring, repositioning and movement of clients
- Accompany clients to medical appointments
- Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff
- Encourage clients to participate in social and recreational activities.
Education
Certificate 3 in business administration -
TAFE SA
02.2018
Diploma of community welfare -
Cambridge International College
03.2010
Certificate 3 in aged care -
SMP
02.2009
Bachelor of Science - Nursing
University of South Australia
Adelaide, SASkills
- Proficient in use of Microsoft word, Microsoft excel and Power point
- Inbound call management
- Account updates
- Communication Skills
- Detail oriented
- Time management
- Decision making
- Behavior Support Plans
- Client Transportation
- Nursing Home Care Assistance
- Meal Planning
- Progress Documentation
- Client Needs Assessment
- Creative Thinking
Certification
Diplomas/Certificates: Diploma of community welfare
Certificate III in Age Care, Adelaide.
Senior First Aid, (current)
Manual Handling (current)
Certificate III in Business Administration (TAFE SA)
Currently studying Bachelor of Nursing at University of South Australia
References
Grace Narder: 0412623180 (Manager)
Jennifer Joseph: 0430010995 (Disability Service Officer)
Jessica Lynch: 0413 703 403 (Team Leader Datacom),
Languages
Timeline
Disability Support Worker
Disability SA
11.2021 - Current
Customer Service Representative
Datacom Connect
01.2019 - 08.2023
Carer
AVAILBILITY, North-eastern Community Hospital
01.2011 - 07.2019
Certificate 3 in business administration -
TAFE SA
Diploma of community welfare -
Cambridge International College
Certificate 3 in aged care -
SMP
Bachelor of Science - Nursing
University of South Australia