HARJIT SINGH
Quakers Hill,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Customer Service Representative with over 9 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Coles Express
Macquarie Park, NSW
06.2013 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas
- Checked customer identification for alcohol, cigarette sales.
- Built trustful relationships with customers to encourage return visits
- Processed fuel and merchandise transactions by operating POS system with accuracy
- Facilitated sales of services and goods
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas
- Determined customer needs by asking relevant questions and listening actively to responses
Education
Master of Science - Masters of Science (IT)
Goverment College, Sec-11
Chandigarh,Punjab University05.2006
Bachelor of Science - Bachelors of Science (IT)
MLU D.A.V College
Phagwara, GNDU(Amritsar)04.2004
Skills
- Excellent Customer Service
- Planning and Coordination
- Flexible and Adaptable
- Interpersonal Communication
- Processing and managing Orders
- Handling Customer Enquiries
- Management of returns and refunds
- Teamwork and Collaboration
- Excellent written and verbal Communication
- MS Office
References
Professional Referees available upon request.
Timeline
Customer Service Representative
Coles Express
06.2013 - Current
Master of Science - Masters of Science (IT)
Goverment College, Sec-11
Bachelor of Science - Bachelors of Science (IT)
MLU D.A.V College
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