Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HARJIT SINGH

Melbourne,VIC

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Airline professional with solid foundation in customer service and proven history of enhancing passenger experiences. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.

Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE AGENT

AIR NEWZELAND /SINGAPORE/ VIET JET / AIRASIA/FIJI
07.2022 - Current
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Aimed to provide clients with the highest level of customer service possible
  • Provided top of the line customer service to all airport patrons
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.

CHEF

RUMOURS CAFE
06.2017 - 08.2019
  • Worked to ensure a positive and hassle-free customer experience
  • Settled any customer disputes in a professional and pleasant manner
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products

CUSTOMER SERVICE

SEVEN ELEVEN
06.2014 - 11.2017
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Brought forth excellent customer service skills and a committment to customer satisfaction
  • Conducted customer service training sessions for new team members.
  • Provided exceptional customer service to clients, responding to questions effectively.

SECOND IN

BP PETROLUM
12.2014 - 07.2016
  • Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
  • Ensured compliance with industry regulations as well as internal policies through consistent monitoring and enforcement actions.
  • Implemented risk mitigation strategies to minimize potential issues, ensuring smooth operations during periods of change or uncertainty.
  • Developed staff training programs that increased employee engagement, retention, and overall job performance.

CHEF DE PARTIE

PAVILLION MACCRAE
09.2011 - 07.2014
  • Reviewed customer feedback to refine and improve menu selections.
  • Created innovative menu items by experimenting with seasonal ingredients.
  • Trained junior cooks for improved kitchen efficiency and skill development.
  • Conducted regular inventory checks to ensure freshness of ingredients.

Education

CERT 3 IN COMMERCIAL COOKERY -

William Angliss Institute of TAFE
Melbourne, VIC

YEAR 12 -

ADVANCE DIPLOMA OF MANAGMENT -

AUSTRALIAN INSTITUE OF BUISNESS AND MANAGMENT
09.2009

Skills

  • Adaptability
  • Leadership
  • Fast Learner
  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office
  • Ability to Work Under Pressure
  • Customer service
  • Baggage handling
  • Airline policies
  • Airport procedures
  • Exceptional communication
  • Team collaboration
  • [Language] fluency
  • Problem-solving
  • Special needs assistance

Languages

Panjabi
Hindi
English

Timeline

CUSTOMER SERVICE AGENT

AIR NEWZELAND /SINGAPORE/ VIET JET / AIRASIA/FIJI
07.2022 - Current

CHEF

RUMOURS CAFE
06.2017 - 08.2019

SECOND IN

BP PETROLUM
12.2014 - 07.2016

CUSTOMER SERVICE

SEVEN ELEVEN
06.2014 - 11.2017

CHEF DE PARTIE

PAVILLION MACCRAE
09.2011 - 07.2014

YEAR 12 -

ADVANCE DIPLOMA OF MANAGMENT -

AUSTRALIAN INSTITUE OF BUISNESS AND MANAGMENT

CERT 3 IN COMMERCIAL COOKERY -

William Angliss Institute of TAFE
HARJIT SINGH