Harjot Kaur

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Increased customer service ratings through personable service.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Provided services efficiently and with high level of accuracy.
• Supervised team of two front desk agents and helped to resolve issues arising during shifts.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Carefully interviewed, selected, trained, and supervised staff
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly
• Coordinated with catering staff to deliver food services for special events and functions

• Managed over 50 customer calls per day.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Helped management keep adequate supply on hand by notifying of shortages.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied trashcans and transported waste to collection areas.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Clean and supply designated facility areas.
• Perform various cleaning actions such as dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.

-Proven working experience as a cleaner

• Knowledge of various cleaning chemicals and supplies
• Good knowledge of Material Safety Data Sheets
• Ability to handle heavy equipment and machinery
• Integrity and good interpersonal skills

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• cleaning the room, making the bed, cleaning the bath, removing trash from the room, restocking all rooms every day, and ensuring the safety of the room.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Prepared reports on guest satisfaction levels and other metrics.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Stored guest valuables in safe and individual boxes for security.

• Sorted documents and maintained organized filing process.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Improved communication at all levels and transformed company culture into more productive atmosphere.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Broadened improvement initiatives, troubleshooting problems for corrective action.
• Helped develop proactive and successful business policies to meet changing demands.
• Improved communication at all levels and transformed company culture into more productive atmosphere