HARJOT KAUR
Berwick,Australia
Summary
Highly organized and detail-oriented Project/Administrative Coordinator with a proven track record in supporting project execution, managing schedules, and coordinating team efforts. Skilled in using project management software and administrative tools to streamline processes and ensure deadlines are consistently met. Adept at handling client communications, supporting team members, and overseeing daily operations. Known for balancing multiple priorities and fostering a collaborative environment, I am eager to contribute my expertise to a dynamic team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project and Account Co-Ordinator
Catch Software
Auckland
06.2018 - Current
- Perform support onboarding tasks for new and existing customers
- Perform sales administration tasks, including creating proposals and quotes; communicating with our customers/potential customers when they trial our software; helping improve our sales funnel and conversion rates; and putting together sales documentation and reports
- Manage projects, first-level sales, and support queries, and serve as the primary point of contact for clients
- Implement marketing and sales campaigns
- Proficient in using Salesforce CRM for managing customer relationships, tracking sales, and generating reports
- Proactively identify, triage, manage, and escalate risks and issues, developing and scoping options for remediation or mitigation
- Develop quotes for services or functionality with the input of internal stakeholders
- Maintaining procurement contracts, purchase orders, invoices, payments, and paying invoices for all procurement requests and administrative processes for the project
- Oversee the project mailbox and respond to emails promptly
- Managed and developed relationships with vendors, reviewing and negotiating contracts, and maintaining timelines and deliverables
- Provide comprehensive administrative support to project teams, including scheduling meetings, preparing agendas, documenting minutes, and maintaining project documentation
- Support the Account Managers to ensure that milestones are met
- Proficient with Atlassian applications/licensing, Confluence, and Jira
- Worked closely with key project stakeholders to keep them apprised of project status and progress, resulting in a 5% increase in customer satisfaction ratings
- Ensure prompt resolution of tickets and ensuring SLAs are met
- Document and maintain technical articles for internal and external stakeholders
- Work on the support ticketing system to troubleshoot tickets and maintain current support processes
- Manage customer expectations and communications when handling sales and support queries
- Serve as a central point of contact for project-related inquiries, providing timely and accurate information to stakeholders
- Ensure overall satisfaction of customers and project stakeholders
On-boarding Co-ordinator
Cin7
Auckland
07.2017 - 05.2018
- In my capacity as an On-boarding Co-ordinator, my key responsibilities were:
- Develop trusted customer relationships through professional, reliable, and authentic interactions
- Focus on the problem the customer is trying to solve
- Taking pride in fast response to partner and customer inquiries through email and telephone
- Work collaboratively and constructively to solve problems and implement changes
- Guide customers based on the milestones set to start using the live system as quickly as possible
- Provide the best possible workaround and practical solutions for the customer's process wherever possible, and work cross-functionally to solve problems and implement changes
- Input every customer interaction in the required application, Salesforce
- Deliver effective customer training via the Cin7 help site and videos, or booked meetings
- Record and manage best practice resolutions for the company's self-service knowledge base
- Inform client functionality requests or software change requests to the development team in a timely and appropriate manner
- Manage resolution paths' knowledge base and known issues
- Provide internal training where required
- Meet the KPs set by the manager and any other requirements as needed
- Respond to a customer's mission-critical issues outside of business hours, if needed
IT Support Analyst
DynaNet Online Support
Auckland
07.2016 - 06.2017
- In my capacity as a Support Analyst, my key responsibilities are:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather the customer's information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware issues involving internet connectivity, email clients, live chat, VOIP, and other aspects of the network connection
- Identify and escalate priority issues per client specifications
- Redirect problems to appropriate resources
- Offer alternative solutions, where appropriate, to retain customers' and clients' business
- Organize training and training materials for the team
- Follow up and make scheduled callbacks to customers, where necessary
- Stay current with system information, changes, and updates
- Liaise with the clients and their senior management team, product development team, repair centre team, and change management team effectively to give the best results to their end users
- Managing and developing team to meet the agreed SLAs from the client
Business Development Manager
Technotronics Private Limited
Chandigarh
02.2015 - 03.2016
- Core Competencies:
- Revenue generation and sales target achievement through new strategies and innovative ideas
- Competition Analysis: Ability to analyze and compare a firm's products with those of competitors
- Gaining the confidence of the client and becoming the focal point for communication
- Identifying prospective clients, and then contacting them
- Ability to react quickly to emergency situations or new customer requirements
- Identifying the specific needs of customers and then creating bespoke solutions for them
- Negotiated with customers and clients on behalf of the firm
- Directed all meetings and produced presentations for clients
- Replying to all customer inquiries in a timely and accurate manner
- Developing and maintaining a database of all contacts
Business Developer
Indivar Software Solutions Private Limited
Chandigarh
08.2013 - 01.2015
- Duties and Responsibilities:
- Created detailed functional business requirement specifications
- Provided expertise in bidding areas on all the Portals
- Monitored project scope to ensure that the scope is baselined
- Gaining the confidence of the client and becoming the focal point for communication
- Ensured that the process flows were completed within the defined scope for projects
- Provided status reports and communicated process changes
- Ensured proper testing handoffs for integration testing
Project Visualizer
Click Labs Private Limited
Chandigarh
02.2012 - 05.2013
- Primarily responsible for establishing, monitoring, and executing project plans
- In charge of delivering projects that improve the client's business applications, infrastructure, and processes, and doing this within time, on budget, and to the highest standards
- Also involved in building relationships with clients and maintaining liaison with them throughout each project
- Duties and Responsibilities:
- Preparing Project Initiation documentation
- Maintaining and completing Project Key Performance Indicators
- Writing detailed and summarized project progress reports, and tracking activities against the detailed project plans
- Updating project plans to include required changes
- Leading project teams in the delivery of client requirements from inception to completion
- Setting up and delivering the best practice PM systems and controls
- Gaining the confidence of the client and becoming the focal point for communication
- Formulating and circulating agendas and action lists
- Define project scope, objectives, milestones, and deliverables
- Proactively manage project risks and issues, and minimize their impact on the project
- Regularly communicate project expectations to team members and clients, and use their feedback to optimize progress
- Coordinate and manage project reporting, project reviews, and project steering meetings
- Managing client issues related to projects
SEO Executive
Click Labs Private Limited
12.2011 - 02.2012
- Work Profile:
- Researching the best keywords using tools such as Google AdWords, with less competition and high search volume for the high ranking of the website
- On-Page Optimization:
- Keyword selection, Content optimization
- Off-Page Optimization:
- Search Engine Submission (Google, Yahoo, Bing, (MSN, etc.)
- Local Search Engines Submission (Google Local, Yahoo Local, MSN Local, etc.)
- Directory Submission
- Article Submission
- Press Releases
- Blog Submission (blogger.com, wordpress.com, livejournal.com, myspace.com, blog.com)
- Forum Submission
- Google Ad words
- Competitor Watch
Education
Master of Computer Application -
S.A.S. Institute of Information Technology & Research
Mohali01.2011
Bachelor of Computer Application -
S.A.S. Institute of Information Technology & Research
Mohali01.2008
Skills
- Sales Support
- Administrative Management
- Administration and Operations
- Multitasking Abilities
- CRM Software
- Troubleshooting and problem resolution
- Report Preparation
- Task Prioritization
- Written Communication
- Quality Assurance
- Attention to Detail
- Project Coordination
- Information Management
- Problem-solving abilities
- Project Management
- Organizational Skills
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Account Management
Certification
- ITSM Sales Professional Certified
- Atlassian Cloud Sales Professional Certified
Accomplishments
Received 'Employee of the Month' award for outstanding project coordination and client satisfaction.
Affiliations
- A tennis fan and I love to practice my skills in it on weekends.
- Enthusiastic about trying out new recipes and cuisines, showcasing a flair for creativity.
References
References available upon request.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Timeline
Project and Account Co-Ordinator
Catch Software
06.2018 - Current
On-boarding Co-ordinator
Cin7
07.2017 - 05.2018
IT Support Analyst
DynaNet Online Support
07.2016 - 06.2017
Business Development Manager
Technotronics Private Limited
02.2015 - 03.2016
Business Developer
Indivar Software Solutions Private Limited
08.2013 - 01.2015
Project Visualizer
Click Labs Private Limited
02.2012 - 05.2013
SEO Executive
Click Labs Private Limited
12.2011 - 02.2012
Master of Computer Application -
S.A.S. Institute of Information Technology & Research
Bachelor of Computer Application -
S.A.S. Institute of Information Technology & Research
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