Harjot Kaur Boparai
North Lakes,QLD
Summary
Goal-oriented teacher offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Also committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Practicing as Teacher’s Aide
Bounty Boulevard State School
08.2024 - Current
- Support students in learning by using PLD approach under guidance of senior instructor
- Assisted teachers with supervision and care of group of children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Customer Service Representative
Singh's Curry House Narangaba
09.2021 - 12.2022
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Handle a high volume of incoming calls and emails, always maintaining a professional and friendly demeanor
- Effectively communicate with customers to understand their needs and provide appropriate solutions
- Collaborate with team members to streamline processes and improve overall customer experience
- Maintain accurate records of customer interactions and transactions in the CRM system
Process Worker
Youfoodz
06.2017 - 07.2018
- Executed various tasks in the production line, including packaging, labeling, and quality control
- Operated machinery and equipment to ensure efficient and accurate processing of food products
- Collaborated with team members to meet production targets and maintain a high level of quality
- Implemented process improvements that resulted in a 20% increase in productivity
- Trained new employees in standard operating procedures and safety protocols
- Received recognition for consistently meeting or exceeding production goals
Lecturer
Amardeep Memorial College (Guru Nanak Dev University Amritsar India)
01.2015 - 12.2015
- Developed and delivered engaging lectures on [subject] to undergraduate students, ensuring effective knowledge transfer and understanding
- Utilized innovative teaching methods, including multimedia presentations and interactive activities, to enhance student engagement and participation
- Mentored and guided students in their academic pursuits, providing individualized support and feedback to facilitate their learning and growth
- Collaborated with colleagues to develop and update course materials, ensuring alignment with curriculum objectives and industry standards
- Conducted assessments and examinations, graded assignments, and provided constructive feedback to students to enhance their learning outcomes
- Actively participated in faculty meetings and professional development workshops to stay updated with the latest teaching methodologies and trends
Education
Certificate IV - School Based Education Support
TAFE Queensland
Bracken Ridge, QLDBachelor of Education - English Education
Guru Nanak Dev University
Punjab, India01.2014
Masters in English - English Language And Literature
Guru Nanak Dev University
Punjab,India01.2013
Skills
- Strong knowledge and expertise in English
- Excellent communication and presentation skills
- Ability to engage and motivate students effectively
- Proficient in using multimedia tools and technology for teaching purposes
- Strong organizational and time management skills
- Commitment to fostering a positive and inclusive learning environment
References
Available upon request
Languages
English,Punjabi,Hindi
Timeline
Practicing as Teacher’s Aide
Bounty Boulevard State School
08.2024 - Current
Customer Service Representative
Singh's Curry House Narangaba
09.2021 - 12.2022
Process Worker
Youfoodz
06.2017 - 07.2018
Lecturer
Amardeep Memorial College (Guru Nanak Dev University Amritsar India)
01.2015 - 12.2015
Certificate IV - School Based Education Support
TAFE Queensland
Bachelor of Education - English Education
Guru Nanak Dev University
Masters in English - English Language And Literature
Guru Nanak Dev University
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