Kira Kaur
Sydney,NSW
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manger
Dominos Pizza Inc.
01.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented successful staff incentive programs to motivate employees..
- Trained and guided team members to maintain high productivity and performance metrics.
- Built relationships with customers to encourage repeat business.
Assistant Director
Omni Services (nsw) Pty Ltd
08.2021 - 02.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained and mentored new employees on industry practices and business operations.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Manager
Saini Industries Pty Ltd
09.2020 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Certificate IV - Retail Management
Atwea College
Sydney, NSW07.2024
Certificate III - Retail Management
Atwea College
Sydney, NSW11.2022
High School Diploma -
Kingswood High School
Kingswood, NSW11.2018
Skills
- Task Prioritization
- Interpersonal Communication
- MS Office
- Excellent Communication
- Written and Verbal Communication
- Teamwork and Collaboration
- Calm Under Pressure
- Team Management
- Google Workspace
- Multitasking Abilities
- Team Building
Timeline
Assistant Director
Omni Services (nsw) Pty Ltd
08.2021 - 02.2023
Customer Service Manager
Saini Industries Pty Ltd
09.2020 - 07.2021
Store Manger
Dominos Pizza Inc.
01.2019 - Current
Certificate IV - Retail Management
Atwea College
Certificate III - Retail Management
Atwea College
High School Diploma -
Kingswood High School
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