Harjot Kaur
Cannington,WA
Summary
Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
Aussie Broadband
Burswood, WA
2022.10 - Current
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Adhered to company policies while providing excellent customer service.
- Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
Customer Service Representative
TSA Group
Perth, WA
2022.03 - 2022.10
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Advanced Diploma of Civil Construction And Design
2024-07
Master of Information Technology
Murdoch University
2022-01
Skills
- CRM Software
- Inventory Tracking
- Inbound Call Management
- Project Management
- Quantity surveys
- Technical Reports
- Construction management
- Project Budgeting
Timeline
Customer Service Consultant
Aussie Broadband
2022.10 - Current
Customer Service Representative
TSA Group
2022.03 - 2022.10
Advanced Diploma of Civil Construction And Design
Master of Information Technology
Murdoch University