Harjot Kaur
Cannington,WA
Summary
Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Consultant
Aussie Broadband
Burswood, WA
10.2022 - Current
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Adhered to company policies while providing excellent customer service.
- Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
Customer Service Representative
TSA Group
Perth, WA
03.2022 - 10.2022
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Advanced Diploma of Civil Construction And Design
07-2024
Master of Information Technology
Murdoch University
01-2022
Skills
- CRM Software
- Inventory Tracking
- Inbound Call Management
- Project Management
- Quantity surveys
- Technical Reports
- Construction management
- Project Budgeting
Timeline
Customer Service Consultant
Aussie Broadband
10.2022 - Current
Customer Service Representative
TSA Group
03.2022 - 10.2022
Advanced Diploma of Civil Construction And Design
Master of Information Technology
Murdoch University
Similar Profiles
Declan MurphyDeclan Murphy
Complaints Team Leader at Aussie BroadbandComplaints Team Leader at Aussie Broadband
Sandesh GhimireSandesh Ghimire
Customer Service Consultant at Aussie BroadbandCustomer Service Consultant at Aussie Broadband
Dawar GawarzadDawar Gawarzad
Customer Service Representative at Aussie BroadbandCustomer Service Representative at Aussie Broadband