Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for colleagues . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Harkamal Preet Kaur
Downer,ACT
Summary
Overview
8
years of professional experience
Work History
Realm Hotel Canberra , ACT
Restaurant Manager
12.2023 - Current
Job overview
- Updated computer systems with new pricing and daily food specials.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
QT Hotel Canberra
Assistant Restaurant Manager
03.2023 - Current
Job overview
- Managed team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards.
- Worked closely with Food and beverage Director to develop and implement marketing strategies.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Developed and implemented strategies to improve revenue and profitability.
- Created and maintained detailed financial records and reports to inform future strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
QT Hotel Canberra
Event Operation Supervisor
03.2022 - 03.2023
Job overview
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Vibe Hotel Canberra
Food and Beverage Supervisor
11.2021 - 03.2022
Job overview
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Planned and implemented proper staffing levels and collaborated with banquet captain and event leadership to organize food and equipment setup for each event.
- Managed crowds and monitored safety during performances.
- Organized venues, budgets, guest lists, catering and event timelines.
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
Jamala Wildlife Lodge
Food and Beverage Supervisor
01.2021 - 10.2021
Job overview
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Charcoal Restaurant
Supervisor
10.2019 - 01.2021
Job overview
- Implemented new working processes which delivered continued improvements.
- Initiated timely response to emails, voicemails and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Michel’s Patisserie
Cafe Manager
04.2019 - 10.2020
Job overview
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Delegated tasks to others on grooming team.
- Identified individual employee's unique work styles and adapted management methods.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Hyatt Hotel Canberra
Waitstaff
09.2017 - 02.2019
Job overview
- Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Kohli Caterers
Food and Beverage Supervisor
08.2016 - 11.2016
Job overview
- Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Maintained highest standards for beverage quality and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Fairmont Hotel , Jaipur
Industrial Engineer Trainee
10.2015 - 04.2016
Job overview
- Reviewed schedules and suggested key improvements to develop leaner and more cost-effective manufacturing processes.
- Generated detailed reports covering analysis of key data and outlining potential solutions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Medicus College Canberra City
Advanced Diploma in Leadership Management
University Overview
Guru Nanak Institute Of Hotel Management West Bengal , India
Bachelor in Hospitality Management from Food And Beverage Service
University Overview
Skills
- Interpersonal and Written Communication
- Regulatory Requirements
- Customer Assistance
- Accounts Payable and Accounts Receivable
- Training and Development
- Employee Scheduling
- Restaurant Promotion Management
- Performance Improvement
- Investigating Complaints
- Payroll Administration
- Calendar and Scheduling Software
- Customer Relationship Management
- Recruitment and Selection
Timeline
Restaurant Manager
Realm Hotel
12.2023 - Current
Assistant Restaurant Manager
QT Hotel Canberra
03.2023 - Current
Event Operation Supervisor
QT Hotel Canberra
03.2022 - 03.2023
Food and Beverage Supervisor
Vibe Hotel Canberra
11.2021 - 03.2022
Food and Beverage Supervisor
Jamala Wildlife Lodge
01.2021 - 10.2021
Supervisor
Charcoal Restaurant
10.2019 - 01.2021
Cafe Manager
Michel’s Patisserie
04.2019 - 10.2020
Waitstaff
Hyatt Hotel Canberra
09.2017 - 02.2019
Food and Beverage Supervisor
Kohli Caterers
08.2016 - 11.2016
Industrial Engineer Trainee
Fairmont Hotel , Jaipur
10.2015 - 04.2016
Medicus College
Advanced Diploma in Leadership Management
Guru Nanak Institute Of Hotel Management
Bachelor in Hospitality Management from Food And Beverage Service
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