HARKAMAL SINGH
St Clair, Adelaide,SA
Summary
Skilled Business Development leader offering 16+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
21
21
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
OPTUS
10.2021 - Current
- Developed and executed strategic business plans that led to a 30% increase in revenue within the first year.
- Identified and successfully pursued new business opportunities, resulting in the expansion of the client base by 25%.
- Cultivated and maintained strong relationships with key stakeholders, resulting in a 20% increase in repeat business.
- Led and mentored a team of sales representatives, providing guidance and motivation that resulted in a 15% increase in sales performance.
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Negotiated and closed long-term agreements with new clients in assigned territory
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Represented company and promoted products at conferences and industry events
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Kept meticulous client notes and updated account information in company databases
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Compiled product and customer data to generate informed profit projections
- Taught consultative selling techniques to new and existing staff members to build expertise
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Built relationships with customers and community to establish long-term business growth
- Managed accounts to retain existing relationships and grow share of business
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
BUSINESS DEVELOPMENT MANAGER
TELSTRA, ADELAIDE
02.2020 - 09.2021
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Built relationships with customers and community to establish long-term business growth
- Managed accounts to retain existing relationships and grow share of business
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Prepared sales presentations for clients showing success and credibility of products
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Compiled and analyzed data to determine approaches to improve sales and performance
- Organized promotional events and interacted with community to increase sales volume
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Managed revenue models, process flows, operations support and customer engagement strategies
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
Sales Manager
Hotel Fortune Select Grand Ridge
04.2014 - 12.2019
- Develop and maintain personal network internally as well as externally with Clients, predominantly at senior executive level
- Develop Customer Relationship (Identify new customers and develop existing ones)
- Developing team and train them to be multi skilled
- Attend client meetings and develop business in interests of hotel
- Has theoretical and practical expertise in interpersonal relations: effective and professional communication, presentation and conflict management
- Develop and communicate (business) value for customer
- Develop new process for improvement of team and client relationship
- Handling guest query related to conferences and rooms and handles them swiftly with grace
- Carry out market research to identify new potential customer and develop new market
- Establishing specific sales strategies and plans to exceed top line and gross margin targets
- Opportunity Management – manage internal/external/quotation/order process, to win business
- Manage and develop Sales and Marketing Leadership Team
- Develop Sales and Marketing Department strategy as well as individual team goals and plans
- Participate in company Strategic Planning meetings and initiatives
- Provide reports to the Board of Directors on Sales and Marketing efforts when required
- Direct problem solving activities and corrective action for interdepartmental issues and conflicts
- Run weekly Sales and Marketing Meetings, including the Order Fulfillment Team Meeting
- Responsible for short and long term planning and day-to-day operations of sales team
- Prepare weekly sales forecast
- Promote hotel through personal involvement in community organizations and events
- Meet with sales clients before and during sales events to ensure guest satisfaction
- Provide selling technique skills training to sales staff
- Conduct daily departmental briefing and sales activity
- Participate in Hotels exhibitions related to Sales and Marketing, interstate and overseas.
Asst. Sales Manager
Hotel Fortune Select Excalibur
09.2011 - 03.2014
Asst. Sales Manager
Hotel Clarks Amer
08.2010 - 08.2011
Sales Executive
Hotel Optus Sarovar Premiere
01.2008 - 07.2010
Sales Consultant
Hotel Ramada Plaza
10.2002 - 11.2007
- Updating the portfolio with adding new accounts to the hotels
- Develop accounts (new and existing) by mapping specific business and buying tenders
- Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up
- Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region
- Create and execute direct sales plan specific to market assignment
- Work closely with conference services and catering through execution of definite program
- Conduct all sales related interactions with the highest level of professionalism while maintaining high standards
- Solicits and services group business, conventions, incentives, meetings and special groups from: commercial accounts, association, Sports & Government
- Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
- Assist Operation team in "crunch" situation.
Education
Some College (No Degree) - Information Technology
N.I.I.T
BBA - Hotel Management
Oriental School of Hotel Management And Catering Technology
India2002
International Diploma - Hospitality Management
Education Institute of American Hotel And Lodging Association
USA2002
Skills
- Sales Program Coordination
- Process Improvement
- Competitor Monitoring
- Growth Management
- Referral Management
- Market and Competitive Analysis
- Mentoring
- Client Base Retention
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
BUSINESS DEVELOPMENT MANAGER
OPTUS
10.2021 - Current
BUSINESS DEVELOPMENT MANAGER
TELSTRA, ADELAIDE
02.2020 - 09.2021
Sales Manager
Hotel Fortune Select Grand Ridge
04.2014 - 12.2019
Asst. Sales Manager
Hotel Fortune Select Excalibur
09.2011 - 03.2014
Asst. Sales Manager
Hotel Clarks Amer
08.2010 - 08.2011
Sales Executive
Hotel Optus Sarovar Premiere
01.2008 - 07.2010
Sales Consultant
Hotel Ramada Plaza
10.2002 - 11.2007
Some College (No Degree) - Information Technology
N.I.I.T
BBA - Hotel Management
Oriental School of Hotel Management And Catering Technology
International Diploma - Hospitality Management
Education Institute of American Hotel And Lodging Association
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