Harkirat Kaur
Tarneit,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Moreover, highly effective at adapting adult curriculum and presentation style to educate students of all ages, as well as those of varied academic, cultural and socio-economic backgrounds. Professional administration expert skilled in streamlining office functions and managing daily operations to support business objectives. Recognized for fostering teamwork and achieving results through effective collaboration and adaptability. Demonstrates strong organizational and problem-solving skills, with reliable and flexible approach to changing needs.
Overview
2
2
years of professional experience
Work History
Administration Manager
Shubh Motor Group
Laverton, VIC
11.2024 - Current
- Managed daily administrative operations to ensure efficient office functioning.
- Coordinated scheduling and meeting logistics, enhancing team productivity.
- Assisted in developing and maintaining filing systems for improved information retrieval.
- Supported budget tracking and expense reporting processes for accurate financial oversight.
Customer Service Representative
Sofitel
Melbourne, VIC
08.2024 - 11.2024
- Assisted guests with inquiries and requests to enhance overall satisfaction.
- Managed reservations using hotel management software to ensure accurate bookings.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Provided information on hotel services and local attractions to improve guest experiences.
- Addressed and resolved complaints promptly, maintaining professionalism and composure.
- Conducted follow-up calls with guests to ensure satisfaction with services rendered.
- Maintained cleanliness of customer service areas to uphold brand standards and presentation.
- Adapted quickly to changing circumstances, demonstrating flexibility in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
IELTS Trainer
Oriental
Amritsar
11.2023 - 02.2024
- Developed and implemented IELTS-specific training plans to meet individual student needs.
- Provided instruction on the four components of the IELTS exam, reading, writing, listening and speaking.
- Instructed students in test-taking strategies for the IELTS exam.
- Conducted weekly tutorials with small groups of students focusing on grammar, pronunciation and vocabulary development.
- Organized mock exams for students to help them become familiar with the format of the IELTS exam.
- Monitored student attendance records on a daily basis in order to ensure regular participation in classes.
Education
Bachelor Of Hospitality Management - Hospitality Administration And Management
Acknowledge Education
Melbourne Skills
- Reading comprehension expertise
- Verbal and written communication
- Student Motivation
- Performance Tracking
- Vocational Training
- Excellent Communication
- Documentation and reporting
- Staff training and development
- Filing systems
- Office management
- Document management
- Employee management
- Human resources management
- Team building and motivation
- Meeting coordination
- Internal communication
- Administrative support
- Office administration
- Recordkeeping and reporting
- Technology troubleshooting
- Business administration
Languages
Punjabi - First Language
English - C2 Proficient
Hindi - C1 Advanced
Timeline
Administration Manager
Shubh Motor Group
11.2024 - Current
Customer Service Representative
Sofitel
08.2024 - 11.2024
IELTS Trainer
Oriental
11.2023 - 02.2024
Bachelor Of Hospitality Management - Hospitality Administration And Management
Acknowledge Education