Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Building Operations Attendant
Stellar Facilities Management
Melbourne, Victoria
09.2022 - Current
Responded to occupant and landlord queries by investigating issues and determining responsible actions
Utilized third-party service providers to employ specialized maintenance when necessary
Directed cleaning staff routines for accommodating sound sanitation standards
Verified ethical facility management practices to comply with applicable codes and regulations
Monitored maintenance budgets by prioritizing tasks based on essentiality and financial burden
Maintained functional building conditions with coordination of regular repairs and replacements
Prepared detailed budgets and financial reports for properties
Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs
Met with board of directors to discuss and resolve legal and environmental issues
Investigated and resolved tenant complaints, following management rules and regulations
Monitored common areas for maintenance and repair needs.
Monitored security cameras to ensure the safety of guests and staff.
Maintained accurate records of work orders, invoices and other relevant documents relating to facility operations.
Served as an active member of the facility's safety committee by attending regular meetings and participating in safety drills.
Managed inventory levels for all materials used in building operations activities.
Coordinated with outside contractors during installation or repair projects related to building operations.
Reported any suspicious activity or potential safety hazards to management immediately.
Ensured proper functioning of all mechanical systems by conducting regular preventive maintenance checks.
Responsible for daily communication between tenants, contractors and other stakeholders regarding facility management activities.
Handled tenant requests in a timely manner while ensuring that all service agreements are met.
Managed the budgeting process related to facility operations, including capital expenditures and operational costs.
Coordinated with external consultants during renovation or construction activities at the site.
Ensured compliance with local regulations regarding health and safety standards within the premises.
Scheduled staff shifts to meet operational needs and ensured adequate staffing levels at all times.
Assisted in the development and implementation of facility maintenance plans.
Provided guidance on legal issues related to leasing, contracts or regulatory requirements.
Conducted regular inspections of facilities to identify potential safety hazards and repairs required.
Researched new technologies or methods to improve efficiency of facility operations.
Supervised employees who handle day-to-day tasks such as cleaning, repairs.
Collaborated with other departments in order to maximize resources available for projects.
Monitored building performance to ensure proper functioning of systems, equipment and utilities.
Organized special events such as corporate meetings, conferences or receptions held in the facility.
Maintained cleanliness and presentation standards to increase appeal of facility.
Scheduled and monitored on-site inspections of facility.
Inspected equipment, facility grounds, external building structure and systems on regular basis.
Enforced compliance with OSHA regulations and company policies.
Prioritized and performed routine maintenance to keep facility in excellent shape.
Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
Oversaw construction and renovation projects to meet environmental, health and security standards.
Security Supervisor
IPS
Melbourne, Victoria
09.2020 - 08.2022
Monitored and maintained scheduled security checks to optimize safety
Identified and reported security threats, unsafe conditions or hazards, and other emergency situations
Investigated and responded to alarms and other security incidents
Ensured efficiency and quality of security operations.
Security Supervisor
CCL
Melbourne, Victoria
10.2019 - 10.2020
Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Supervised property entrances and exits and monitored employee safety.
Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Conducted regular patrols of the premises to identify potential threats or safety hazards.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Provided security team leadership and contributed to on-call duties.
Store Team Member
Woolworths
Melbourne, Victoria
07.2016 - 08.2019
Recommended adjustment to staffing levels and schedules to meet work requirements
Monitored customer preferences to determine focus of sales efforts
Drove decision-making and team focus through solid understanding of company operations and differentiation strategies
Organized products, transferring newly delivered merchandise from stockroom to store.
Assisted in stocking shelves with merchandise.
Provided product knowledge to customers and answered inquiries.
Handled customer complaints professionally and efficiently.
Operated cash register to process sales transactions.
Assisted customers with carry-out orders from the store.
Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
Conducted price checks on items when requested by customers.
Adhered to all company policies regarding customer service standards.
Participated in weekly team meetings to discuss strategies for improving customer service.
Organized store by returning merchandise to proper areas and restocked displays.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Maintained knowledge of sales and promotions, return policies and security practices.
Answered store and merchandise questions and led customers to wanted items.
Education
Cert IV In Real Estate Practice In Real Estate -
Kaplan Institute
02.2022
Cert III, Cert IV, Diploma Of Automotive In Automotive Maintenance Technology -
Brighton Institute of Technology
12.2021
Cert II In Security Operations In Security -
Knights Institute
09.2018
Information Technology In IT -
Holmes Institute
04.2018
Skills
Property Management
Issue Resolution
Project Management
Operational Safety
Customer Service
Code Enforcement
Property Maintenance
Facility Operations
Facility Management
Maintenance Scheduling
Groundskeeping
HVAC Knowledge
Security Systems
Building Upkeep
Elevator Maintenance
Electrical Troubleshooting
Operational Systems
Work Order Management
Appliance Maintenance
Personal Attributes
Team Player - I love to work in a team with different people from different origins. I have demonstrated my skills in this area by being a part of the team and through work experience.
communication skills - Excellent communication skills as demonstrated by serving a high volume of customers and dealing with complaints effectively and efficiently in previous work experience.
Determination and persistence - Able to work hard and keep moving forward when i encounter obstacles.
Problem Solving Skills
Time Management - Demonstrated time management skills while working in a fast paced environment.
Strong Relationships - Established strong relationships with customers and tenants while addressing solving problems.
Hobbies and Interests
Playing Basketball, football, cricket
Travelling to different destinations.
Cooking
Reading books
References
Available upon request
Timeline
Building Operations Attendant
Stellar Facilities Management
09.2022 - Current
Security Supervisor
IPS
09.2020 - 08.2022
Security Supervisor
CCL
10.2019 - 10.2020
Store Team Member
Woolworths
07.2016 - 08.2019
Cert IV In Real Estate Practice In Real Estate -
Kaplan Institute
Cert III, Cert IV, Diploma Of Automotive In Automotive Maintenance Technology -
Brighton Institute of Technology
Cert II In Security Operations In Security -
Knights Institute
Information Technology In IT -
Holmes Institute
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