HARKIRAT SINGH
Melbourne,VIC
Summary
At Pride Biznotel, excelled in conflict resolution and team performance enhancement, demonstrating exceptional sales planning and interpersonal skills. Achieved and surpassed sales targets by leveraging analytical insights for continuous improvement.
Overview
1
1
Certification
Work History
Customer Service Assistant ( Fuel Station )
EG Group
Baccush Marsh, VIC
07.2024 - Current
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring highquality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Responded promptly to customer inquiries about order status or product availability.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
Painter
Ghumanfamily Pty Ltd
Bordertown, SA
06.2024 - 07.2024
- Prep Job Sites applied necessary primers, painters, fillers including sandblasting, scraping, molding, patching and applying chemicals
- Cleaned equipment to keep from corrosion
- Painted interior and exterior structures using extension ladders and pump jacks
- Maintained perfect coordination with managers and supervisors
Education
Economics Honours - Economics, Political Science And History
Christ University
Bangalore, India01.2023
High School - Humanities
Sherwood College
Nainital03.2022
Bachelor Of Communication - media
RMIT University
Melbourne, VICCertification
- Digital marketing diploma
- Tally- accounting certificate
Languages
- English, Full Professional Native or Bilingual
- Punjabi, Native or Bilingual
Timeline
Customer Service Assistant ( Fuel Station )
EG Group
07.2024 - Current
Painter
Ghumanfamily Pty Ltd
06.2024 - 07.2024
- Digital marketing diploma
- Tally- accounting certificate
Economics Honours - Economics, Political Science And History
Christ University
High School - Humanities
Sherwood College
Bachelor Of Communication - media
RMIT University