Harlee Judge
Summary
A dedicated and highly skilled professional with over 7 years of experience in project planning, adult social care, housing support, administration management, and data entry. Proven ability to manage complex projects, provide high-quality support to vulnerable individuals, and maintain efficient administrative systems.
Overview
8
8
years of professional experience
Work History
Support Administrative Assistant
Cancer Council NSW
02.2025 - 02.2025
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Project Officer
Central Bedfordshire Council
01.2022 - 11.2024
- Assisted Project Managers with planning, execution, and delivery of projects, including events and premises openings/closures
- Maintained and updated project schedules, tracking progress and milestones
- Conducted weekly site visits, monitoring construction progress and preparing detailed monthly reports for stakeholders
- Managed various aspects of projects with a focus on timekeeping and building management (2 years of experience)
- Coordinated with contractors, suppliers, and site teams to ensure availability of resources and materials
- Provided regular updates to stakeholders and prepared project status reports for senior management
- Facilitated communication between team members, stakeholders, and senior management to ensure project alignment
- Developed and monitored project schedules, budgets, and objectives to ensure successful project completion
- Organized and prepared supporting materials for meetings and project updates
Bar Waiter / Shot Waitress
REVIVE Hospitality
07.2024 - 11.2024
- Working in busy night clubs and festivals in and around London serving 400-500 people a night.
- Serve shots and drinks to customers in a fast-paced, high-energy environment, ensuring excellent customer service.
- Engage with customers to promote drink specials, upsell premium products, and encourage repeat business.
- Ensure compliance with health and safety regulations, including checking IDs and maintaining responsible alcohol service.
Bartender
Shhh Festival
06.2024 - 08.2024
- Serve drinks to festival-goers quickly and efficiently while maintaining a friendly and professional attitude.
- Take customer orders, process payments, and provide accurate change or receipts in a fast-paced environment.
- Ensure all beverages are prepared and served according to the event’s guidelines and standards.
- Maintain cleanliness of the bar area, including wiping down surfaces, restocking supplies, and disposing of waste properly.
- Provide excellent customer service by engaging with guests, answering questions, and making drink recommendations.
Supported Housing Officer
Central Bedfordshire Council
07.2020 - 01.2022
- Assessed and supported individuals’ housing needs, providing tailored advice and assistance to ensure stable accommodation.
- Developed personalised support plans to help clients maintain their tenancies and improve their quality of life.
- Conducted property inspections to ensure housing conditions meet health and safety standards.
- Coordinated with external agencies (e.g., social services, health organisations) to provide holistic support for residents.
- Provided advocacy and mediation between tenants and landlords to resolve issues and maintain positive relationships.
- Monitored tenancy agreements to ensure compliance with rent payments, behaviour standards, and tenancy conditions.
Bartender
The Globe Pub
06.2019 - 06.2021
- Prepare and serve alcoholic and non-alcoholic beverages according to pub standards and customer preferences.
- Take customer orders, provide recommendations, and ensure all orders are accurately filled and served in a timely manner.
- Maintain cleanliness of the bar area, including wiping down surfaces, cleaning glasses, and organizing supplies.
- Manage cash and card transactions, providing accurate change and processing payments efficiently.
- Monitor the pace of service during busy times, ensuring all customers are served promptly without sacrificing quality.
- Check identification to verify customers are of legal drinking age and follow responsible alcohol service guidelines.
Customer Service Advisor, Contact Centre
Central Bedfordshire Council
01.2019 - 07.2020
- Provided specialist support within the Contact Centre, focusing on Adult Social Care and Waste & Environment services
- Managed referrals from GPs, Social Workers, Health Professionals, and family members, ensuring efficient redirection to the appropriate departments
- Handled sensitive and emotionally charged phone calls with professionalism and empathy, including inquiries related to Blue Badge applications and Occupational Therapy services
- Responded to a wide range of public concerns, including bereavements, care arrangements, domestic abuse, complaints, waste management (bin collections, clinical and bulky waste), antisocial behaviour reports, street cleaning, fly-tipping, pest control, permits, and abandoned vehicles
- Answered high volumes of inbound and outbound calls in a professional manner
- Provided accurate information and resolve customer inquiries efficiently
- Handled customer complaints and escalations, ensuring a positive resolution
- Maintained a friendly and professional tone, even in high-pressure situations
Community Assessment Officer
Central Bedfordshire Council
03.2018 - 01.2019
- Scheduled and coordinated appointments for Occupational Therapists (OTs) by directly communicating with clients to arrange home assessments
- Managed administrative tasks, including processing OT paperwork, liaising with multiple departments, and maintaining accurate records in internal systems for efficient case monitoring
- Maintained a high standard of organization and efficiency, ensuring that all processes complied with council policies and procedures
- Used initiative and problem-solving skills to navigate complex situations while providing appropriate solutions to clients’ needs
- Delivered excellent customer service, recognizing its impact on building trust and fostering positive relationships with service users
- Thrived in a collaborative team environment, contributing to a supportive workplace while remaining committed to professional growth and service excellence
Housing Apprentice
Central Bedfordshire Council
01.2017 - 03.2018
- Completed NVQ Level 2 in Housing during a 14-month apprenticeship
- Assisted with opening the building and managing front-of-house operations
- Handled phone and face-to-face enquiries, meeting room and guest room bookings, and staff appointment scheduling
- Processed payments (card and cash) and ensured daily tasks and emails were prioritized efficiently
- Provided reception support, including covering busy periods, setting up meeting rooms, and giving building tours to potential residents
- Conducted daily resident well-being calls and home visits with the Sheltered Housing Officer (SHO)
- Maintained and updated resident check spreadsheets and building inspection records
- Organized and led a monthly ‘gadget session’ to assist residents with iPhones, tablets, and other devices
- Managed social media pages (such as Facebook and Twitter) to promote the scheme and advertise events
- Planned and coordinated events, including fayres, coffee mornings, fun days, and charity initiatives
- Distributed letters and leaflets to residents regarding building updates and community activities
- Conducted building inspections, reported and logged repairs, and scheduled maintenance appointments for residents
Education
NVQ Level 2 - Housing
Northampton College
Northampton03.2019
GCSE - 7 GCSE’s graded A-C
Manshead Upper School
England01.2016
Skills
- Excellent Communication
- Empathy and Patience
- Project Management
- Active Listener
- Stakeholder Engagement
- Mental Health First Aider
Professional Statement
An organized and detail-oriented professional with a strong passion for project administration, seeking to leverage my skills in coordinating and managing projects to support team success. With a proven track record in planning, organizing, and executing various tasks, I bring a solution-focused approach to ensure projects are completed on time and within budget. My experience in administration, coupled with excellent communication, problem-solving, and time management skills, allows me to efficiently manage resources, track progress, and facilitate collaboration across departments.
Timeline
Support Administrative Assistant
Cancer Council NSW
02.2025 - 02.2025
Bar Waiter / Shot Waitress
REVIVE Hospitality
07.2024 - 11.2024
Bartender
Shhh Festival
06.2024 - 08.2024
Project Officer
Central Bedfordshire Council
01.2022 - 11.2024
Supported Housing Officer
Central Bedfordshire Council
07.2020 - 01.2022
Bartender
The Globe Pub
06.2019 - 06.2021
Customer Service Advisor, Contact Centre
Central Bedfordshire Council
01.2019 - 07.2020
Community Assessment Officer
Central Bedfordshire Council
03.2018 - 01.2019
Housing Apprentice
Central Bedfordshire Council
01.2017 - 03.2018
NVQ Level 2 - Housing
Northampton College
GCSE - 7 GCSE’s graded A-C
Manshead Upper School
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