Harlee Judge
Sydney
Summary
Experienced professional with 7 years in adult social care and housing support, specialising in supporting vulnerable adults. Skilled in project management, stakeholder engagement, customer service and administrative support. With a proactive attitude and positive mindset, I approach tasks with professionalism and a commitment to ongoing development.
Overview
8
8
years of professional experience
Work History
Support Care Administrator
Beaumont People
Sydney
02.2025 - 02.2025
- Responding to donor inquiries via email, providing information on donation processes, and confirming receipt of donations.
- Processing online and offline donations, ensuring donor information is accurate and up to date.
- Acknowledging and thanking donors for their contributions, ensuring proper follow-up and communication.
- Organising and managing the general email inbox, ensuring timely responses to incoming messages.
- Ensuring that donor and volunteer queries are directed to the appropriate team members when needed.
Project Officer
Central Bedfordshire Council
01.2022 - 11.2023
- Assist the Project Managers with various projects, including planning, execution, project delivery events, premises openings and closures
- Maintain and update project schedules, tracking progress and milestones
- Support and assist the Project Manager on the operations of a £54m Passivhaus project, constructing a new care facility and community hub
- Conducted weekly site visits to monitor construction progress and compiled detailed monthly reports for stakeholder review
- Prepare reports and provide regular updates to stakeholders
- Conducted weekly visits to Day Centres to engage with customers, staff, and relatives, offering support throughout the consultation process
- Assisting the Project Managers with the decommissioning and reprovision of a 30-bed care home
- Building strong relationships with residents, families, and care staff, ensuring smooth transitions and maintaining quality care
- Supporting social workers with Mental Capacity Assessments
- Facilitating co-production and engagement with stakeholders and other professionals
- 2 years’ experience in managing different aspects of a project/s with an emphasis on time keeping and building management
- Coordinate with contractors, suppliers, and site teams to ensure resources and materials are available when needed
- Prepare reports and provide regular updates to stakeholders
Housing Officer – Community Support
Central Bedfordshire Council
07.2020 - 01.2022
- Daily wellbeing checks on tenants
- Weekly fire tests and equipment checks
- Ensure regular data checks
- Handle sensitive situations with tenants, professionals, and families
- Work through customer profiles every few months to check health and wellbeing
- Make tenants aware of support while promoting independence
- Installed Lifeline equipment in the community
- Managed caseload of customers including 2 schemes, 4 Mini Groups, and 900+ customers with a Lifeline
- Checked Lifeline inbox for referrals, secure messages, and general enquiries
- Weekly contact with caseload to ensure equipment functionality and wellbeing
- Recorded notes on ECCO for tracking and problem-solving (e.g., repair issues)
- Monthly scheme inspections to ensure tenant safety
Customer Service Advisor, Contact Centre
Central Bedfordshire Council
01.2019 - 07.2020
- Provided specialist support within the Contact Centre, focusing on Adult Social Care and Waste & Environment services
- Managed referrals from GPs, Social Workers, Health Professionals, and family members, ensuring efficient redirection to the appropriate departments
- Handled sensitive and emotionally charged phone calls with professionalism and empathy, including inquiries related to Blue Badge applications and Occupational Therapy services
- Responded to a wide range of public concerns, including bereavements, care arrangements, domestic abuse, complaints, waste management (bin collections, clinical and bulky waste), antisocial behaviour reports, street cleaning, fly-tipping, pest control, permits, and abandoned vehicles
- Answered high volumes of inbound and outbound calls in a professional manner
- Provided accurate information and resolve customer inquiries efficiently
- Handled customer complaints and escalations, ensuring a positive resolution
- Maintained a friendly and professional tone, even in high-pressure situations
Community Assessment Officer – Occupational Therapy
Central Bedfordshire Council
03.2018 - 01.2019
- Scheduled and coordinated appointments for Occupational Therapists (OTs) by directly communicating with clients to arrange home assessments
- Managed administrative tasks, including processing OT paperwork, liaising with multiple departments, and maintaining accurate records in internal systems for efficient case monitoring
- Maintained a high standard of organization and efficiency, ensuring that all processes complied with council policies and procedures
- Used initiative and problem-solving skills to navigate complex situations while providing appropriate solutions to clients’ needs
- Delivered excellent customer service, recognizing its impact on building trust and fostering positive relationships with service users
- Thrived in a collaborative team environment, contributing to a supportive workplace while remaining committed to professional growth and service excellence
Housing Apprentice
Central Bedfordshire Council
01.2017 - 03.2018
- Completed NVQ Level 2 in Housing during a 14-month apprenticeship
- Assisted with opening the building and managing front-of-house operations
- Handled phone and face-to-face enquiries, meeting room and guest room bookings, and staff appointment scheduling
- Processed payments (card and cash) and ensured daily tasks and emails were prioritized efficiently
- Provided reception support, including covering busy periods, setting up meeting rooms, and giving building tours to potential residents
- Conducted daily resident well-being calls and home visits with the Sheltered Housing Officer (SHO)
- Maintained and updated resident check spreadsheets and building inspection records
- Organized and led a monthly ‘gadget session’ to assist residents with iPhones, tablets, and other devices
- Managed social media pages (such as Facebook and Twitter) to promote the scheme and advertise events
- Planned and coordinated events, including fayres, coffee mornings, fun days, and charity initiatives
- Distributed letters and leaflets to residents regarding building updates and community activities
- Conducted building inspections, reported and logged repairs, and scheduled maintenance appointments for residents
Education
GCSE’s - 7 GCSE’s graded A-C
Manshead Upper School
01.2016
NVQ Level 2 - Housing
Level 3 - Mental Health First Aider
Domestic Abuse Responder
Skills
- Excellent Communication
- Empathy and Patience
- Project Management
- Active Listener
- Stakeholder Engagement
- Problem Solving and Adaptability
- Data management
- Customer service
References
Available on request.
Professional Statement
Experienced social care professional with 7 years in adult social care and housing, specialising in supporting vulnerable adults. Experience in project management, stakeholder engagement, and promoting inclusivity, with a focus on creating safe, supportive environments. Proven ability in supporting care home operations and delivering high-quality services. With a proactive and positive mindset, I approach tasks with professionalism and a commitment to continuous learning. I am a fast learner and view every challenge as an opportunity to further develop my skill set.
Timeline
Support Care Administrator
Beaumont People
02.2025 - 02.2025
Project Officer
Central Bedfordshire Council
01.2022 - 11.2023
Housing Officer – Community Support
Central Bedfordshire Council
07.2020 - 01.2022
Customer Service Advisor, Contact Centre
Central Bedfordshire Council
01.2019 - 07.2020
Community Assessment Officer – Occupational Therapy
Central Bedfordshire Council
03.2018 - 01.2019
Housing Apprentice
Central Bedfordshire Council
01.2017 - 03.2018
GCSE’s - 7 GCSE’s graded A-C
Manshead Upper School
NVQ Level 2 - Housing
Level 3 - Mental Health First Aider
Domestic Abuse Responder
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