Harlee McIntosh
Charter Towers,QLD
Summary
Demonstrated strong work ethic and collaborative spirit, contributing to team success. Known for integrity and dedication, fostering a positive work environment. Capable of maintaining physical stamina for extended periods and handling heavy lifting safely.
Overview
4
4
years of professional experience
Work History
Retail Store Clerk
BP
Charters Towers, QLD
06.2021 - 07.2022
- Assisted customers with product selection and inquiries.
- Processed transactions using point-of-sale systems accurately.
- Maintained cleanliness and organization of store displays.
- Stocked shelves with merchandise and ensured proper signage.
- Collaborated with team members to enhance customer service experience.
Assistant Store Manager
Richo's Takeaway & Pizza
Charters Towers, QLD
10.2020 - 03.2021
- Assisted in supervising daily store operations and staff performance.
- Managed inventory levels and organized stockroom for efficient access.
- Trained new employees on store policies and customer service techniques.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Groundskeeper
Gary Mills Mowing
Charters Towers, QLD
02.2018 - 03.2020
- Maintained landscape by mowing lawns and trimming hedges regularly.
- Operated grounds maintenance equipment like blowers and trimmers efficiently.
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Operated mowers, tractors, and other equipment in a safe manner.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
Education
Certificate III - Cyber Security
TAFE
Charters Towers, QLD02-2024
Certificate - RSA & RGS
TESS
Charters Towers, QLD07-2021
Certificate - Whitecard
TESS
Charters Towers, QLD04-2021
Skills
- Customer service
- Team collaboration
- Problem solving
- Cybersecurity awareness
- Data protection
- Inventory management
Personal Summary
Motivated and adaptable individual with a solid foundation in customer service, team coordination, and hands-on problem solving. After gaining valuable experience in retail and hospitality, I took time away from the workforce to support my family by caring for younger siblings—an experience that strengthened my patience, multitasking abilities, and sense of responsibility
Currently pursuing a Certificate III in Cyber Security through TAFE (commenced 02/2024), I bring a strong interest in technology, security, and disciplined systems My personal hobbies—including drone flying, gaming, hunting, and fishing—have sharpened my focus, attention to detail, and critical thinking skills, all of which I’m eager to apply in a professional setting
Previous roles as a service attendant, assistant manager, and groundskeeper have equipped me with practical experience in customer service, inventory management, scheduling, and equipment maintenance. I am now ready to bring a strong work ethic, commitment to continuous learning, and a team-oriented mindset back into the workforce
References
References available upon request.
Timeline
Retail Store Clerk
BP
06.2021 - 07.2022
Assistant Store Manager
Richo's Takeaway & Pizza
10.2020 - 03.2021
Groundskeeper
Gary Mills Mowing
02.2018 - 03.2020
Certificate III - Cyber Security
TAFE
Certificate - RSA & RGS
TESS
Certificate - Whitecard
TESS
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