Jessica Bowen
Canberra,ACT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dedicated and result-driven individual with a solid background of hard work and enthusiasm with a strong commitment to the values and goals of the workplace and being part of the team I am eager to bring my skills and passion to your team.
Overview
7
7
years of professional experience
Work History
sales assistant
Steve Madden
05.2023 - Current
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
hairdressing assistant
Scissor And Comb Hairdressers
08.2019 - 01.2023
- Offered exceptional service and support to walk-in and scheduled customers.
- Maintained a regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Exhibited strong multitasking skills while juggling numerous tasks simultaneously, such as answering phones, checking out customers, washing towels, or sweeping floors.
Gym Assistant
My Local Gym Canberra
09.2020 - 06.2021
- Increased member retention rates through exceptional customer service, addressing concerns, and resolving problems efficiently.
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
- Coordinated with personal trainers to schedule appointments for clients, streamlining the booking process and enhancing overall efficiency.
- Streamlined front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
Work Experience
John McGrath Real Estate
08.2018 - 08.2018
- Maintained order and cleanliness of the reception area for a professional and inviting atmosphere.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Team Member
Flip Out
07.2017 - 08.2018
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Customer Service Representative
Brumby's Bakery
09.2016 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Volunteer
Royal Canberra Show
02.2018 - 02.2018
- Greeted visitors and answered questions about program and directions
- Sold tickets and processed payments.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Physiotherapy & Occupational Therapy
Cert IV in Allied Health Assistance
Canberra 12.2023
First Aid Course
CIT
Bruce 12.2023
Year 11 And 12 Studies
Dickson College
Canberra 12.2020
Covid-19 Infection Control
Canberra 08.2020
Statement Of Attainment
CBD College
Philip 08.2020
References
- Angela Radnedge, 0401 557 785
- Antony Steele, 0427 399 779
- Christine Van-mill, 0414 359 439
- Garath Trow, 0400 857 909
Timeline
sales assistant
Steve Madden
05.2023 - Current
Gym Assistant
My Local Gym Canberra
09.2020 - 06.2021
hairdressing assistant
Scissor And Comb Hairdressers
08.2019 - 01.2023
Work Experience
John McGrath Real Estate
08.2018 - 08.2018
Volunteer
Royal Canberra Show
02.2018 - 02.2018
Team Member
Flip Out
07.2017 - 08.2018
Customer Service Representative
Brumby's Bakery
09.2016 - 07.2018
Physiotherapy & Occupational Therapy
Cert IV in Allied Health Assistance
First Aid Course
CIT
Year 11 And 12 Studies
Dickson College
Covid-19 Infection Control
Statement Of Attainment
CBD College
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