Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harleen Kaur

Blacktown,NSW

Summary

Dedicated and compassionate registered nurse with years of experience as practice registered nurse. Proven ability to provide direct patient care in a fast-paced environment. A highly motivated practice nurse with a sound knowledge of chronic disease management, health promotion and nursing procedures. Possesses excellent communication, interpersonal and organizational skills and is committed to providing patient-centered care. Moreover, 2 years’ experience as Emergency nurse in SPN hospitals in Mukerian, maintained strong reputation for achieving high levels of patient satisfaction with excellent care and communication skills. Calm and level-headed with ability to handle difficult patients and high-stress situations. Always work within the scope of practice and adhere to all safety guidelines, protocols, and regulations. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Patient-oriented Nurse with 4 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

RED ROSTER
03.2024 - 09.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Registered Nurse

SPN Hospital Mukerian
05.2021 - 01.2024
  • 100s patient workload
  • Helps patient with activities of daily living
  • Performed water-low score, falls risk assessment and pressure area care
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Checked patient vitals such as temperature, blood pressure and blood sugar and informed registered nurse about the changes
  • Worked as community nurse
  • Perform ECGs, samples collection for pathology and bladder scan
  • Documented data related to patient’s care including assessment results and interventions.

Registered Nurse

Armaan Hospital Jalandhar
11.2019 - 12.2020
  • First Aid assistance with emergency procedures
  • Facilitates therapeutic communication with patients by active listening, talking, and reassuring the patient
  • Chronic disease management along with doctors
  • Prepare treatment room and assist the GP for minor procedures
  • Care plan preparation with doctors and care plan monitoring
  • Health education to patients of all ages
  • Perform ECGs and samples collection for pathology
  • Venepuncture
  • Iron Infusion
  • Wound Dressings
  • Immunisations to all age groups
  • Check vaccine fridge temperatures and cold chain management
  • 75+ Health Assessments, diabetes education, obesity education, and diabetes cycle of care.

Education

No Degree - CERTIFICATE III IN INDIVIDUAL SUPPORT

SPES EDUCATION
09.2024

Bachelor of Nursing - Medical

Baba Farid University of Heath And Sciences
Faridkot
09.2019

Skills

  • Preventive Health
  • Patient evaluation and education
  • Prioritization of duties
  • Cannulation and Venepuncture
  • Medical Laboratory Procedures
  • Strong Communication
  • Medication Administration
  • Charting and clinical documentation
  • Iron Infusions
  • Time management
  • Adaptive to different environments and team player
  • Strong clinical judgement

References

On Request

Timeline

Customer Service Representative

RED ROSTER
03.2024 - 09.2024

Registered Nurse

SPN Hospital Mukerian
05.2021 - 01.2024

Registered Nurse

Armaan Hospital Jalandhar
11.2019 - 12.2020

No Degree - CERTIFICATE III IN INDIVIDUAL SUPPORT

SPES EDUCATION

Bachelor of Nursing - Medical

Baba Farid University of Heath And Sciences
Harleen Kaur