HARLEEN KAUR SEKHON
Pakenham,VIC
Summary
Diligent Control room officer with background in managing control room operations. Equipped with valuable experience in monitoring systems and responding to emergencies efficiently. Demonstrated ability to maintain operational standards and ensure safety through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Control Room Officer
Egroup Security
08.2023 - 11.2024
- Intermediate level with Microsoft suite of products including outlook, word and excel desirable
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Knowledge of Control room duties, CCTV, Fire Control Panel, Access Control systems and ability to conduct rover duties
- Contributed to the development of new procedures for enhanced security monitoring, resulting in improved coverage across the facility.
- Developed detailed timelines for all aspects of event planning, ensuring timely completion of tasks and milestones.
Security Officer
G4S
08.2022 - 08.2023
- Company Overview: Department of Youth Justice Centre
- Providing friendly and efficient customer service for all people entering the centre
- Conducting x-ray screening and searching using metal detection equipment
- Security concierge duties, including keeping detailed visitor logs and access control
- Checking deliveries thoroughly in the sallyport area, to ensure no prohibited items or persons are entering the facility
- Internal escorting, including escorting contractors within the precinct, could involve going into secure areas of the facility
Security Officer
MSS
03.2021 - 07.2022
- Company Overview: Monash University
- Securing Premises and personnel by patrolling property
- Prevents losses and damage by reporting irregularities
- First Aid - Providing manual transfers to individuals in case of slips, trips and falls
- Providing First Aid; Helping with CPR/ using Defibrillators
- Briefly writing incident report by collecting and preserving evidence of the damage/injury
- Maintains organization's stability and reputation by complying with legal requirements
Customer Service
McDonald's
07.2019 - 03.2022
- Speedy operation of cash register without shortages
- Assisted with restocking and stock rotation ensuring minimum of unsaleable
- Problem-solving orientation, and knowledge of hygiene standards
- Built long-term customer relationships and advised customers on purchase
- Good verbal and written communication skills
Customer Service
Restaurant
08.2018 - 03.2020
Education
Certificate III - age care, Disability and Support worker
Individual Support
Melbourne, VIC07-2022
Cert II in Security Operations -
LITE SECURITY
Brunswick, VIC07.2020
Certificate III in Painting & Decorating -
Orange International College
Port Melbourne, VIC03.2022
Skills
- Incident reporting
- Problem-solving
- Multitasking Abilities
- Team collaboration
- Task prioritization
- Effective communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Control Room Officer
Egroup Security
08.2023 - 11.2024
Security Officer
G4S
08.2022 - 08.2023
Security Officer
MSS
03.2021 - 07.2022
Customer Service
McDonald's
07.2019 - 03.2022
Customer Service
Restaurant
08.2018 - 03.2020
Cert II in Security Operations -
LITE SECURITY
Certificate III in Painting & Decorating -
Orange International College
Certificate III - age care, Disability and Support worker
Individual Support
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