Hang (Harleigh) Vu
Adelaide,SA
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Mandoo Restaurant
05.2022 - Current
- Greeted and seated guests to provide a friendly and welcoming experience, and develop relationships resulting in customer loyalty
- Served lunch and dinner to 50-100 customers per shift.
- Memorize over 20 menu items and rotating specials in order to give customized recommendations to guests.
- Cleared areas, cleaned, and wiped tables to remove residue, consistently meeting hygiene standards and contributing to a 25% increase in positive guest feedback regarding cleanliness and dining ambiance.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service, leading to a 20% increase in overall efficiency in food and beverage operations over six months.
Housekeeping Room Attendant
Mayfair Hotel
11.2022 - 12.2023
- Maintained clean and well-stocked rooms in a timely manner, leading to a 20% increase in positive guest feedback regarding room cleanliness and amenities.
- Demonstrated consistency in service quality by upholding high standards of cleanliness and presentation in rooms, achieving a 95% average score in cleanliness and room presentation on guest satisfaction surveys conducted quarterly.
- Engaged with guests on room requirements and amenities, resulting in a 25% increase in overall guest satisfaction scores on post-stay surveys.
- Maintained a professional demeanor and appearance, consistently following hotel policies regarding uniform and grooming standards, resulting in a 100% compliance rate during quarterly audits.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
Bachelor of Business - International Hotel Management
Le Cordon Bleu
Adelaide02.2025
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Order Accuracy
Certification
RSA (Responsible Service of Alcohol)
Referees
Ana Peter
Industry Engagement Manager (Le cordon bleu Australia)
Telephone: 0439474088
Email: apeter@cordonbleu.edu
Timeline
Housekeeping Room Attendant
Mayfair Hotel
11.2022 - 12.2023
Food and Beverage Attendant
Mandoo Restaurant
05.2022 - Current
Bachelor of Business - International Hotel Management
Le Cordon Bleu
Similar Profiles
Muhammad AzamMuhammad Azam
Cafe Worker at MandooCafe Worker at Mandoo
Rahul GiriRahul Giri
Cook's Assistant at the mandooCook's Assistant at the mandoo
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT