Overview
Work History
Education
Skills
Timeline
Generic

Harley Bell

Overview

9
9
years of professional experience

Work History

Hotel Night Manager

Glen Hotel and Suites
08.2024 - Current
  • Acted as the senior MOD responsible for overnight operations across pub, bottle shop, accommodation, and events outlets.
  • Executed nightly financial audits, ensuring reporting compliance, till balancing, and EGM clearance, across multiple departments.
  • Coordinated all staff and third-party teams during peak and high-risk trading hours.

Night Manager

Eagle Tavern
06.2023 - 08.2024
  • Led overnight venue operations across gaming, bar, kitchen, and security, reporting directly to senior leadership.
  • Directed customer service escalation response, implementing de-escalation SOPs that reduced incident volume.
  • Oversaw nightly compliance in liquor licensing, gaming integrity, and RSA, including venue shutdown responsibilities.

Guest Relations and Experience Manager

K'gari Beach Resort
01.2023 - 06.2023
  • Managed daily guest service delivery for up to 450 guests, across accommodation, dining, tours, and events.
  • Supervised and trained cross-functional staff in a remote location, enforcing compliance and service standards.
  • Acted as point of contact for VIP guests and high-stakes events, delivering consistent client satisfaction.

Operations and Communications Manager

North Lakes Hotel
07.2020 - 12.2022
  • Developed and deployed internal communication systems, improving inter-departmental workflow and team alignment.
  • Oversaw rosters and budgetary forecasting across departments, meeting financial targets and minimising staffing inefficiencies.
  • Designed and maintained operational SOPs that ensured cross-site compliance with brand and legal standards.

Assistant Venue Manager

Norths Devils Leagues Club
01.2019 - 06.2020
  • Supported the Venue Manager in full-site operations, including gaming, kitchen, bar, and staff coordination.
  • Oversaw venue safety protocols, guest incident management, and shift-level compliance audits.
  • Recruited, trained, and developed new staff to meet evolving service expectations and workplace standards.

Gaming and Membership Manager

Middle Green Sports Club
01.2017 - 10.2018
  • Managed gaming operations, EGM performance, staff scheduling, and compliance across the gaming floor.
  • Developed and implemented membership campaigns that increased retention and engagement rates.
  • Maintained regulatory compliance in all cash handling, AML procedures, and member promotions.

Senior Duty Manager

Middle Green Sports Club
01.2016 - 01.2017
  • Led front-of-house operations and acted as the senior MOD, responsible for shift control, reporting, and team leadership.
  • Handled escalated guest issues, large events, and emergency incidents with authority and discretion.
  • Trained and mentored new Duty Managers in operational excellence, compliance, and service recovery.

Education

Diploma - Human Resources Management

Open Universities Australia
Online
01-2026

Diploma - Hospitality Management

Clubs Training
QLD
08-2020

Diploma - Marketing And Communications

TAFE
QLD
01-2019

Skills

  • Strong organization
  • Interpersonal communications
  • Staff training and development
  • Complaint handling
  • Revenue management
  • Training and mentoring

Timeline

Hotel Night Manager

Glen Hotel and Suites
08.2024 - Current

Night Manager

Eagle Tavern
06.2023 - 08.2024

Guest Relations and Experience Manager

K'gari Beach Resort
01.2023 - 06.2023

Operations and Communications Manager

North Lakes Hotel
07.2020 - 12.2022

Assistant Venue Manager

Norths Devils Leagues Club
01.2019 - 06.2020

Gaming and Membership Manager

Middle Green Sports Club
01.2017 - 10.2018

Senior Duty Manager

Middle Green Sports Club
01.2016 - 01.2017

Diploma - Human Resources Management

Open Universities Australia

Diploma - Hospitality Management

Clubs Training

Diploma - Marketing And Communications

TAFE

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Harley Bell