Harley Bell
Overview
9
9
years of professional experience
Work History
Hotel Night Manager
Glen Hotel and Suites
08.2024 - Current
- Acted as the senior MOD responsible for overnight operations across pub, bottle shop, accommodation, and events outlets.
- Executed nightly financial audits, ensuring reporting compliance, till balancing, and EGM clearance, across multiple departments.
- Coordinated all staff and third-party teams during peak and high-risk trading hours.
Night Manager
Eagle Tavern
06.2023 - 08.2024
- Led overnight venue operations across gaming, bar, kitchen, and security, reporting directly to senior leadership.
- Directed customer service escalation response, implementing de-escalation SOPs that reduced incident volume.
- Oversaw nightly compliance in liquor licensing, gaming integrity, and RSA, including venue shutdown responsibilities.
Guest Relations and Experience Manager
K'gari Beach Resort
01.2023 - 06.2023
- Managed daily guest service delivery for up to 450 guests, across accommodation, dining, tours, and events.
- Supervised and trained cross-functional staff in a remote location, enforcing compliance and service standards.
- Acted as point of contact for VIP guests and high-stakes events, delivering consistent client satisfaction.
Operations and Communications Manager
North Lakes Hotel
07.2020 - 12.2022
- Developed and deployed internal communication systems, improving inter-departmental workflow and team alignment.
- Oversaw rosters and budgetary forecasting across departments, meeting financial targets and minimising staffing inefficiencies.
- Designed and maintained operational SOPs that ensured cross-site compliance with brand and legal standards.
Assistant Venue Manager
Norths Devils Leagues Club
01.2019 - 06.2020
- Supported the Venue Manager in full-site operations, including gaming, kitchen, bar, and staff coordination.
- Oversaw venue safety protocols, guest incident management, and shift-level compliance audits.
- Recruited, trained, and developed new staff to meet evolving service expectations and workplace standards.
Gaming and Membership Manager
Middle Green Sports Club
01.2017 - 10.2018
- Managed gaming operations, EGM performance, staff scheduling, and compliance across the gaming floor.
- Developed and implemented membership campaigns that increased retention and engagement rates.
- Maintained regulatory compliance in all cash handling, AML procedures, and member promotions.
Senior Duty Manager
Middle Green Sports Club
01.2016 - 01.2017
- Led front-of-house operations and acted as the senior MOD, responsible for shift control, reporting, and team leadership.
- Handled escalated guest issues, large events, and emergency incidents with authority and discretion.
- Trained and mentored new Duty Managers in operational excellence, compliance, and service recovery.
Education
Diploma - Human Resources Management
Open Universities Australia
Online01-2026
Diploma - Hospitality Management
Clubs Training
QLD08-2020
Diploma - Marketing And Communications
TAFE
QLD01-2019
Skills
- Strong organization
- Interpersonal communications
- Staff training and development
- Complaint handling
- Revenue management
- Training and mentoring
Timeline
Hotel Night Manager
Glen Hotel and Suites
08.2024 - Current
Night Manager
Eagle Tavern
06.2023 - 08.2024
Guest Relations and Experience Manager
K'gari Beach Resort
01.2023 - 06.2023
Operations and Communications Manager
North Lakes Hotel
07.2020 - 12.2022
Assistant Venue Manager
Norths Devils Leagues Club
01.2019 - 06.2020
Gaming and Membership Manager
Middle Green Sports Club
01.2017 - 10.2018
Senior Duty Manager
Middle Green Sports Club
01.2016 - 01.2017
Diploma - Human Resources Management
Open Universities Australia
Diploma - Hospitality Management
Clubs Training
Diploma - Marketing And Communications
TAFE