Harley Bowkett
Summary
With a proven track record at Target, I excel in customer service and conflict mediation, enhancing customer loyalty through empathetic resolution of complaints. My expertise includes staff training, ensuring high-quality service. Skilled in stock management and payment processing, I boost efficiency and satisfaction, showcasing my ability to lead and innovate in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Target
Woolloongabba, QLD
10.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Crew Member
Hungry Jack's
Cairns, QLD
02.2010 - 02.2013
- Worked front counter, drive-thru and dining room.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Salad Bar Attendant
Sizzler Restaurant
Cairns, QLD
01.2012 - 12.2012
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
Skills
- Customer service
- Stock management
- Conflict Mediation
- Service Upselling
- Payment Processing
- Staff education and training
Timeline
Customer Service Representative
Target
10.2014 - Current
Salad Bar Attendant
Sizzler Restaurant
01.2012 - 12.2012
Crew Member
Hungry Jack's
02.2010 - 02.2013