Harley Bryant
Bowraville,NSW
Summary
Dynamic Volunteer Manager with a proven track record at Australia Red Cross, skilled in volunteer recruitment and program management. Enhanced volunteer engagement through effective training and relationship building, resulting in increased participation. Proficient in data analytics and committed to fostering a mission-oriented environment, driving successful community outreach initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Volunteer Manager
Australia Red Cross
01.2011 - 03.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
- Assisted in creating a positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Created and administered an annual volunteer satisfaction survey, utilizing feedback received in order to continually improve upon current practices and better meet individual needs moving forward.
- Secured grant funding for volunteer programs by researching available resources and submitting persuasive proposals on behalf of the organization.
- Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
- Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Championed volunteer achievements and drove performance through incentives.
- Recognized outstanding contributions by organizing appreciation events that celebrated the achievements of dedicated volunteers.
- Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
- Partnered with local business leaders in order to create mutually beneficial opportunities that not only provided valuable resources for our organization but also led to increased visibility within the community itself.
- Developed and implemented training modules for volunteers and mentors, bringing program participants up to speed on standard operations.
- Established strong relationships with local colleges, universities, and organizations to develop potential partnerships and recruit new volunteers.
- Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Implemented innovative software solutions to streamline administrative tasks related to managing volunteers effectively.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
- Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Assisted program managers and sponsors with entering client data into CRM and taking clients' calls and referrals.
- Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
Cashier Assistant Manager
St Vincent De Paul Society
01.2013 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Stock Room Associate
The Reject Shop
01.2015 - 01.2016
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Prepared pallets for shipment or use by sales floor employees.
- Interpreted and followed verbal instructions and pull sheets.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
- Minimized product damages during transit by properly packing fragile items using protective materials like bubble wrap or foam inserts.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Expedited order fulfillment times by accurately picking items from storage locations, verifying quantities, and preparing shipments for delivery.
- Maintained fitness in order to move merchandise efficiently and safely.
- Developed and maintained successful working relationships with colleagues.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
- Followed proper procedures for item receipt, storage and inventory control.
- Conducted periodic audits to verify inventory accuracy.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Verified safe and secure storage of merchandise and supplies.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
Stock Controller
Woolworths
01.2014 - 01.2015
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Negotiated with vendors to secure advantageous pricing arrangements, reducing overall inventory carrying costs.
- Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
- Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
Education
Certificate - Macksville
TAFE NSW
NSWCommunity College
Coffs Harbour, NSWSkills
- Mentoring
- Department management
- Marketing strategy
- Motivation and encouragement
- Volunteer retention
- Interpersonal communication skills
- Relationship building
- Mission-oriented
- Volunteer tasking
- Delegation and supervision
- Networking and relationship building
- Volunteer orientation and onboarding
- Client relationship management
- Diversity and inclusion
- Scheduling
- Recruitment and selection
- File and records management
- Risk management
- Volunteer scheduling
- Program management
- Social media
- Technology proficiency
- Community outreach
- Volunteer recruitment strategy
- Marketing
- Cross-cultural sensitivity
- Data analytics proficiency
- Volunteer coordination
- Budget administration
- Fundraising strategies
- Budgeting and finance
- Volunteer accreditation
- Volunteer evaluations
- Volunteer needs assessments
- Marketing and promotion
- Volunteer engagement
- Volunteer training
- Volunteer assessment
- Data analysis
- Client meetings
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Certified in CPR/AED
- Client needs assessments
- Team building
- Public relations
- Task prioritization
- Stakeholder engagement
- Self motivation
- CPR/AED
- Interpersonal skills
Accomplishments
- Increased volunteer engagement Number% through implementation of innovative marketing and recruitment strategies.
- Introduced robust volunteer program to improve organizational efficiency without adding costs.
- Developed volunteer-led marketing initiatives, resulting in Number% organization visibility growth.
- Created system to better volunteer hour tracking and drive volunteer program improvement.
- Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
- Supervised Number volunteers and coordinated placement based on department needs and volunteers' skills.
- Achieved Result through effectively helping with Task.
Affiliations
- International Association of Administrative Professionals
- Lions Club
- Freemason
- Jaycees
- Society of Women Engineers
- American Institute of Certified Public Accountants
- Association for Computing Machinery
- Toastmasters
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
- American Society of Safety Professionals
- American Medical Informatics Association
- Project Management Institute
- Institute of Electrical and Electronics Engineers
- Society of Human Resource Management
- Rotary International
- American Marketing Association
- National Association of Social Workers
Certification
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
English
Elementary
Timeline
Stock Room Associate
The Reject Shop
01.2015 - 01.2016
Stock Controller
Woolworths
01.2014 - 01.2015
Cashier Assistant Manager
St Vincent De Paul Society
01.2013 - 11.2020
Volunteer Manager
Australia Red Cross
01.2011 - 03.2024
Certificate - Macksville
TAFE NSW
Community College
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