Harley Buckow
North Bendigo,VIC
Summary
Enthusiastic and driven administrative professional with over six years of experience in reception, administration, and customer service. Proven ability to enhance operational efficiency and manage complex scheduling. Skilled in invoicing and proficient in Microsoft office, I thrive in fast-paced environments while maintaining strong organisational skills and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Receptionist/Administrative Assistant
Lash & Brow on View
Bendigo, VIC
01.2024 - Current
- Scheduled and rescheduled appointments for clients, colleagues, and other visitors.
- Ensured that all necessary forms were completed accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Managed all incoming mail distribution, courier services, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals.
- Monitored salon and office supplies inventory, and placed orders when necessary.
- Assisted colleagues with clients and sales in products and services.
Administrative Officer
Apiam Animal Health
Bendigo, VIC
01.2023 - 08.2023
- Organised and planned/hosted events
- Communicating and responding to emails and phone calls
- Flexi purchase account settling, Matching receipts to purchases and clearing monthly spends on company credit cards
- Offering support and completing required tasks and duties for HR and other office partners
- Booking Accommodation and flights for colleagues - along with creating travel accounts (Verve Travel)
- Coordinated meetings and conferences.
- Managed physical and digital files,
- Inventoried and ordered supplies for office.
Receptionist/Front Desk Agent
Quality Hotel Lakeside Bendigo
Bendigo, Victoria
12.2018 - 12.2022
- Delivered administrative support to team members
- Managed and directed multiple incoming calls per day.
- Handled payment processing and invoices and provided customers with receipts/change.
- Welcomed patrons to front desk and engaged in friendly conversations.
- Maintained front office cleanliness and organised supplies
- Communicating with and filing emails.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and bookings made online, by phone or email.
- Checked and secured building areas during lockup.
- Housekeeping and tending to guest needs when needed
Bar/Cafe Worker
Ulumbarra Theatre
Bendigo, Victoria
09.2018 - 12.2018
- Bar work and catering
- Customer Service/ Engaging with patrons
Retail Assistant (Christmas Casual)
Dusk
Bendigo, 3550
11.2016 - 02.2017
- Restocked shelves, racks and changed signage to promote items in store.
- Applied discounts and collected payments to process transactions.
- Engaged positively with each customer, with professional and polite support for sales and service needs.
- Established good customer relations and excellent service to build and retain loyal customers.
Bartender/Waiter
Kerang Valley Resort
Kerang, Victoria
02.2016 - 11.2016
- Bar and waiter duties.
Packer
Mac's Biscuit Factory
Kerang, VIC
07.2013 - 11.2016
- Accomplished production goals by working with speed and accuracy as a team
- Recorded order processing updates by entering information correctly.
- Stock labeling
- Packing boxes as a team, working on a fast paced conveyor belt
- Operated pallet jacks to move materials and load trucks
Education
Certificate II in Retail Services (SIR)
MADEC
Kerang Vic04.2014
Certificate II in Hospitality (SIT)
MADEC
Kerang Vic12.2012
Skills
- Multi-line telephone skills and phone manner
- Business operations understanding
- Organization and efficiency
- Scheduling and rescheduling appointments for clients and work personnel
- Invoicing and billing
- File and data retrieval systems
- Stock order
- Event coordination
- Mail management
- Accounting support
- Document retrieval
- Excel spreadsheets
- Meeting planning
- Recordkeeping, along with filing
- Computer and Microsoft Office
- Administrative and reception support
- Customer service and retail assistance
- Cash register use and money handling/EFTPOS
- Bar and waiter expertise
References
Sharna Rosewall
Owner at Lash & Brow on View
Bendigo, Vic
E: lashandbrowonview@outlook.com
M: 0448 100 407
Tahnee Rosewall
Payroll officer at Lash and Brow on View
Bendigo, Vic
M: 0437 360 009
Timeline
Receptionist/Administrative Assistant
Lash & Brow on View
01.2024 - Current
Administrative Officer
Apiam Animal Health
01.2023 - 08.2023
Receptionist/Front Desk Agent
Quality Hotel Lakeside Bendigo
12.2018 - 12.2022
Bar/Cafe Worker
Ulumbarra Theatre
09.2018 - 12.2018
Retail Assistant (Christmas Casual)
Dusk
11.2016 - 02.2017
Bartender/Waiter
Kerang Valley Resort
02.2016 - 11.2016
Packer
Mac's Biscuit Factory
07.2013 - 11.2016
Certificate II in Retail Services (SIR)
MADEC
Certificate II in Hospitality (SIT)
MADEC
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