Harley Harris
O'Connor,ACT
Summary
Proactive Assistant Manager with a background in customer service and team collaboration. Skilled in streamlining operations, conducting vehicle inspections, and ensuring quality assurance, with a commitment to achieving business goals.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Polished in overseeing employee performance and guiding and motivating new talent. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs.
Decisive planner with good communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Tyrepower Queanbeyan
Queanbeyan
10.2024 - Current
- Supervised daily operations, including scheduling shifts and assigning duties.
- Coordinated efficient inventory management and stock replenishment processes.
- Streamlined customer service initiatives by promptly resolving client inquiries.
- Trained new staff on product knowledge and company policies.
- Managed service appointments to ensure timely tire installations and repairs.
- Conducted regular quality checks on products to uphold company standards.
- Collaborated with management on strategic plans for achieving business goals.
- Handled customer service inquiries and complaints in a timely manner.
Service Advisor
John McGrath Auto Group
Belconnen, ACT
03.2024 - 10.2024
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction levels.
- Engaged customers to identify needs, answer product questions, and address concerns.
- Educated customers on vehicle maintenance best practices for enhanced care.
- Scheduled appointments and efficiently managed service department workflow.
- Communicated effectively with technicians to relay customer feedback and service updates.
- Provided detailed explanations of services and pricing to ensure transparency.
- Processed transactions accurately, ensuring correct billing for services rendered.
- Utilized advanced diagnostic equipment to assess vehicle issues.
Automotive Technician
Tyrepower Queyanbeyan
Queanbeyan
09.2021 - 03.2024
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Conducted tire installations, rotations, and alignments to ensure optimal performance.
- Recommended repair services based on thorough vehicle inspections for customer satisfaction.
- Maintained clean and organized workshop environment to uphold safety compliance.
- Assisted customers with inquiries and provided technical support as needed.
- Replaced defective parts following manufacturers' instructions to ensure quality repairs.
- Performed registration checks for NSW/ACT Pink and Blue slip services.
Motor Vehicle Quality Control Technician
Mitsubishi Phillip
Phillip, ACT
04.2021 - 08.2021
- Inspected products for compliance with industry standards and quality assurance.
- Conducted routine tests using specialized measurement tools to ensure accuracy.
- Trained new employees on quality control processes and safety protocols.
- Collaborated with production teams to identify and address quality issues.
- Developed corrective action plans to resolve identified quality concerns.
- Performed advanced diagnostics on vehicles and components to identify faults.
- Resolved customer complaints regarding product quality efficiently.
Parts Interpreter
Agriquip Machinery
Queanbeyan
08.2019 - 04.2021
- Resolved customer issues through knowledgeable service, boosting satisfaction levels.
- Utilized software tools to optimize performance and streamline operational processes.
- Maintained accurate inventory records to enhance efficiency and support customer needs.
- Collaborated with cross-functional teams to achieve organizational objectives.
- Assisted customers by addressing inquiries to promote overall satisfaction.
- Executed day-to-day tasks with precision and efficiency, ensuring high-quality outcomes.
Service Advisor
Mitsubishi Phillip
Phillip, ACT
09.2018 - 07.2019
- Assisted customers in identifying vehicle service needs and repair options.
- Scheduled appointments to optimize service department workflow.
- Provided comprehensive explanations of services and pricing to customers.
- Managed incoming calls to deliver quotes and information on dealership services.
- Inspected vehicles for necessary repairs and maintenance, advising customers accordingly.
- Utilized technical knowledge to diagnose issues and implement effective solutions.
- Educated customers on best practices for vehicle maintenance and care.
- Collaborated with sales team to promote service specials and packages efficiently.
Vehicle Technician
Commonwealth Motors Mitsubishi
Phillip, ACT
03.2015 - 08.2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance, including oil changes and tire rotations.
- Repaired and replaced faulty components to ensure vehicle safety.
- Collaborated with team members to enhance service efficiency.
- Maintained accurate service records for each vehicle.
- Rebuilt engines by replacing worn pistons with new ones.
- Checked fluid levels in steering gear, brakes, clutch, and coolant systems.
- Followed inspection checklists for critical vehicle parts.
Automotive Apprentice
Anthony's Car and Head Centre
Bega , NSW
10.2010 - 02.2015
- Assisted technicians in diagnosing vehicle issues and recommending repairs.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Maintained cleanliness and organization of tools and workspaces to ensure safety.
- Utilized diagnostic tools to identify mechanical problems in vehicles.
- Participated in safety training sessions to comply with industry standards.
- Shadowed experienced technicians to learn advanced repair techniques.
- Reassembled engines post-repair according to factory specifications.
- Executed tune-ups by adjusting carburetors, replacing spark plugs, or timing belts.
Education
Some College (No Degree) - Automotive Certificate III
TAFE NSW
Cooma, NSWSkills
- Inventory management
- Customer service
- Vehicle inspection
- Technical support
- Quality assurance
- Team collaboration
References
References available upon request.
Timeline
Assistant Manager
Tyrepower Queanbeyan
10.2024 - Current
Service Advisor
John McGrath Auto Group
03.2024 - 10.2024
Automotive Technician
Tyrepower Queyanbeyan
09.2021 - 03.2024
Motor Vehicle Quality Control Technician
Mitsubishi Phillip
04.2021 - 08.2021
Parts Interpreter
Agriquip Machinery
08.2019 - 04.2021
Service Advisor
Mitsubishi Phillip
09.2018 - 07.2019
Vehicle Technician
Commonwealth Motors Mitsubishi
03.2015 - 08.2018
Automotive Apprentice
Anthony's Car and Head Centre
10.2010 - 02.2015
Some College (No Degree) - Automotive Certificate III
TAFE NSW