Harley Harrison
Loganholme,Australia
Summary
Dedicated Crew Member with a proven track record in fast-paced environments, demonstrating exceptional productivity and efficiency. Known for strong customer service skills and a commitment to teamwork, ensuring seamless operations. Adept at following detailed instructions while upholding safety standards, contributing to overall team success. Aiming to leverage operational expertise to further enhance organizational goals and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
McDonalds Logan Central
Logan Central, Australia
06.2021 - Current
- Improved customer satisfaction by addressing inquiries promptly and professionally
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Assisted in receiving, stocking and distribution of merchandise
- Used digital software to create labels and maintain inventory records
- Accurately operated cash register to process customer payments
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day
- Assisted in reducing wait times by efficiently managing customer queues during peak hours
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary
- Contributed to increased sales by upselling menu items and promoting special offers
- Operated espresso machines and commercial coffee brewers to create beverages
Receptionist
TFH
05.2020 - 03.2021
- Ensured confidentiality of sensitive information by adhering to strict document management protocols
- Conducted research on various topics as needed, providing valuable insights to support decision-making processes
Education
High School Diploma -
East Hills Girl's High School
Sydney, NSW09-2019
Skills
- Initiative
- Communication skills
- Ability to work in a team
- Safety awareness
- Microsoft Office Suite
- Problem solving
- Customer service skills
- Food and Beverage Service
- Merchandise Restocking
- Back of House Management
- Drive-Thru Process Optimization
- Line efficiency
- Cash handling
- Cleaning and sanitizing
Certification
- Year 12 HSC
- Certificate III in Retail
References
Logan Central Mcdonald's Manager
Lachlan Berardo (0477 428 664)
Teacher | GSHS
Brittney McEldowney (0416 300 391)
Timeline
Crew Member
McDonalds Logan Central
06.2021 - Current
Receptionist
TFH
05.2020 - 03.2021
- Year 12 HSC
- Certificate III in Retail
High School Diploma -
East Hills Girl's High School
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