Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Nolder

Hobart

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Child Welfare Case Manager

Tasmania State Govt
07.1998 - 12.2022
  • Improved family outcomes by conducting comprehensive assessments and developing individualized service plans.
  • Enhanced child safety by collaborating with multidisciplinary teams to address concerns and implement interventions.
  • Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
  • Increased family reunification rates through diligent monitoring of progress and adjusting interventions as needed.
  • Strengthened community support networks by connecting families to appropriate resources and services.
  • Advocated for children''s best interest in court proceedings, resulting in favorable outcomes for their wellbeing.
  • Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
  • Supported positive parenting skills by providing parents with education, guidance, and coaching throughout the case management process.
  • Streamlined communication between team members by facilitating regular case review meetings focused on progress updates and collaborative problem-solving strategies.
  • Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities.
  • Enhanced staff competency through mentoring new hires during their onboarding process, sharing knowledge, and offering constructive feedback on performance expectations.
  • Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
  • Completed regular visitations to check on children, families and home environments.
  • Acted as advocate for children in numerous court settings.

Customer Service Officer

Services Australia
03.2003 - 10.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate Diploma - Social Sciences

TAFE Tasmania
Tasmania

Skills

  • Case Service Plans
  • Legal Standards
  • Foster Care Processes
  • Client Contact
  • Emotional Support
  • Report Writing
  • Crisis Intervention Therapy
  • Team Meeting Participation
  • Family Support
  • Child Safety
  • Foster Parent Support
  • Court Report Documentation
  • Presentation Skills
  • Compassionate Care
  • Conflict Resolution
  • Home Visits
  • Child Abuse and Neglect Identification
  • Social Support
  • Youth Engagement

Timeline

Customer Service Officer

Services Australia
03.2003 - 10.2016

Child Welfare Case Manager

Tasmania State Govt
07.1998 - 12.2022

Associate Diploma - Social Sciences

TAFE Tasmania
Harley Nolder